Natalie Zaragoza
Mills chiropractic
Midwest City,OK
15
years of professional experience
Office Manager supporting daily clinic flow from opening the office to patient check-in and check-out. Coordinates therapies, prepares x-rays for new patients, verifies insurance coverage, and submits claims and payments to keep visits moving smoothly. Balances front desk service with billing follow-up in a busy chiropractic setting.
Work History
Chiropractic Assistant/Office Manager
5 Years 6 Months- Chiropractic assistant/ office manager
- My job as a Chiropractic assistant/office manager was to every day open the clinic as well as get everything set up for the doctor to start seeing patients that day. As patience would come in, I would assist him with therapies once they were done with therapies then I will take them back to the doctors office where we would treat the patient. Once the patient was done being treated by the doctor they would then check out at the front desk with me where they would pay there copays for the day. Other job test that I would have as a chiropractic assistant/office manager would be to run x-rays on new patients for the doctor as well as working with availability to check patients insurance coverage for there visits. I was also responsible for unloading insurance payments from each insurance provider as well as submitting the claims to insurance.
doctor
1 Year 7 Months- Accounts Receivable Technologies: My job responsibilities for this position was I had five Doctors that I was responsible for doing their medical billing. I would receive daily reports from each doctor of all the patients they have seen that day. Each doctor would have their own Emr and billing website they would work with as well as a certain ways they would want their billing done. I would bill out each patients charge as well as making sure all the patients information was correct upon receiving patient's insurance information and checking eligibility on that patients insurance that way I would be able to put patients charges on and submit the claims to go out to patients insurance and get paid. I worked in a lot of different billing sites such as Trizetto, Availity, Integris and Clinical. I was responsible for following up with claim to make sure it got paid and if not to see why the claim was denied and fix the claim to go back out and get paid. Patients would also call in in regards to these statements they would receive and I would assist them with the questions they had about their statement they received and take any payments they need to make over the phone as well.
Front Desk Representative
4 Months- My responsibilities as a Front Desk Representative were to schedule customers stay in a spreadsheet format. Make sure rooms were cleaned and available for upcoming customers that were staying with us. Upon customers arrival I would make sure there reservations were completely prepared for their stay with us. Once our customer arrives I would greet them with a friendly hello and welcome to the Courtyard Marriott. I would then tell them about all of our amenities, process there payment as well as make them
- There room key and kindly point them into the direction of their elevators. Once customers stay is done I would check room out and get it prepared to be cleaned and available for next customers stay.
Patient Assessor
1 Year 6 Months- My responsibilities as a Patient Assessor was once I arrived to the office I would gather all my patients paperwork for the day and make sure all of my patients insurance information was all gathered and correct before seeing them. Once my patient arrived I would call them back to a room and begin to ask them standard medical questions and then begin to check
- My patients vital signs, weight, height and temperature. Once I have gathered all that information
- I would report is to their doctor and then the doctor and I would go in and go over diagnose and prescribe any medications if needed as well as make a follow up appointment if needed.
IT Admin Assistant in IT Security and Telecom
2 Years 8 Months- Responsibilities and tasks were as follows: Each month we would receive our monthly phone bills for the Corporate Office as well as all the stores. I then would have the responsibility of creating a spread sheet for each bill and filling it out according to how the charges were on the bill. Once completed, I was responsible to send the Excel spread sheet off to AP to get it processed and paid. I also helped organize a TEM that we now use called Asentinel for telecom uses. I worked in bill distribution which consisted of calling the vendor that was responsible for the bill and making sure that all of our bills were accounted for and paid correctly.
- Youth intern for Corporate IT-Procurement: Received and distributed IT assets, maintained accurate stock levels for inventoried items, submitted contracts to Contract Management Renewal Calendar along with updating the Procurement Maintenance Renewal Calendar.
- Youth intern for two years in the Scan Room: Responsibilities were preparing documents such as a store receipts and invoices for scanning in to the AP invoice system. I also worked in a program on the computer called Hude which is a type of data base entry. I took on many challenges such as sorting mail and making sure I kept my daily numbers in prep work and Hude.
7 Months
- Apparel - Responsible for organizing the fitting room, making sure it was well kept up and clean.
- Provided customer care and assistance when needed. Organized the clothing racks and tables by size and style. Also helped organize the store and assist other departments when needed.
Tanning Consultant
2 Years 2 Months- Responsible for providing excellent customer service, sanitize and prepare beds for each use. Provide cleanliness of all rooms and the whole tanning salon. Assisting customers in selecting the correct tanning packages and tanning lotion as well as closing duties.
Education
Skills
Patient assessment
Vital signs monitoring
Appointment scheduling
Treatment assistance
X-ray imaging
Medical billing
Insurance eligibility verification
Claims submission
Microsoft Office Suite
Strong customer service orientation
Medical coding
Insurance preauthorization
Accounts receivable
Referral coordination
Schedule management
Front desk operations
Data entry
Cash handling
Timeline
Chiropractic Assistant/Office Manager
Mills chiropractic
02.2021 - CurrentRead More
doctor
Account Receivable Technologies
06.2019 - 01.2021Read More
Front Desk Representative
Courtyard Marriott
08.2017 - 12.2017Read More
Patient Assessor
Barreto Health Care
06.2015 - 12.2016Read More
Academy Sports & Outdoors
11.2013 - 06.2014Read More
IT Admin Assistant in IT Security and Telecom
Loves Corporate Offices
05.2012 - 01.2015Read More
Tanning Consultant
SunRays By Robin
03.2011 - 05.2013Read More
Westmoore High School
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Oklahoma City Community College
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