Nataliia Cooper

• Currently work at YSL Rive Droite on Rodeo Drive, supporting daily store operations, maintaining organization, and ensuring a seamless experience for clients and the team.
• Worked at Dior on Rodeo Drive, supporting daily operations, visual merchandising, cycle counts, inventory management, and overall store organization.
• Worked in temporary client-facing sales and retail roles with leading luxury brands, including Celine, Gucci, Zadig & Voltaire, A.P.C., and others, providing personalized customer service, assisting with sales, and adapting to different brand standards and environments.

• Delivered personalized styling and luxury customer service, enhancing customer experience and contributing to sales growth while upholding store standards.

• Developed strong relationships with clients by understanding their preferences and styling needs, significantly improving overall customer engagement.
• Collaborated with store manager and team to achieve and exceed monthly store goals through effective CRM strategies.
• Coordinated workflows for daily operations, ensuring smooth execution of store processes, including processing shipments, managing inventory transfers, and maintaining accurate stock records, while supporting timely receiving and organization of products.

• Provided customer service and sales support while assisting daily operations in fast-paced retail environment.

• Delivered personalized client experiences by understanding individual needs, providing expert product recommendations, and introducing clients to the Saint Laurent collection.
• Built and maintained strong client relationships through attentive service, follow-up, and a deep understanding of the brand and its products.
• Supported daily boutique operations while contributing to sales goals and maintaining Saint Laurent’s luxury standards and brand image.

• Diagnosed software and hardware issues, providing timely technical support via email.
• Resolved customer inquiries and troubleshoot product-related concerns.

Delivered luxury customer service and assisted clients with footwear and accessory purchases.

• Supported daily sales, customer service, merchandising, inventory, and store operations in a fast-paced retail environment.