Nataliya Donald
Tallahassee,FL
Summary
Proven track record in enhancing customer experience and streamlining operations, notably at Thompson Services. Expert in organization and time management, adept at handling complex client relations and data entry tasks. Achieved significant improvements in front desk efficiency and customer satisfaction, demonstrating a strong blend of interpersonal and technical skills.
Overview
2
2
years of professional experience
Work History
Receptionist
Thompson Services
08.2023 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Sales Associate
Dollar General
01.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Psychology
Tallahassee Community College
Tallahassee, FLSkills
Organization skills
Time Management
Telephone skills
Data Entry
Timeline
Receptionist
Thompson Services
08.2023 - 07.2024
Sales Associate
Dollar General
01.2022 - 05.2023
Psychology
Tallahassee Community College
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