Natalja Allston
Philadelphia,PA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Overview
17
17
years of professional experience
Work History
Supervisor
Sanitation operations
Philadelphia, PA
10.2015 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Customer Service Representative
American Airlines
Philadelphia, PA
08.2011 - 10.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Remote Patient Access Representative
Thomas Jefferson Hospital
Philadelphia, PA
11.2007 - 11.2011
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Created new patient accounts in EMR system as needed.
- Assisted with preparing daily cash reports for accounting department.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Resolved discrepancies between hospital systems and third party payers.
- Answered phones promptly in a professional manner.
- Facilitated communication between patients, staff members, and third party payers.
- Followed up on unpaid claims in a timely manner.
- Reviewed account receivables for accuracy prior to sending out statements.
- Managed incoming faxes related to patient registration processes.
- Actively participated in team meetings and training sessions.
Education
High School Diploma -
LFS Islamic Institute For Learning
Philadelphia, PA06-1999
Skills
- Inventory Control
- Schedule development
- Strategic Planning
- Business Development
- Process Monitoring and Improvement
- Financial Management
- Processes and procedures
- Training and mentoring
- Billing and Invoicing
- Meeting Scheduling
- Spreadsheet development
- Database entry
- Telephone Etiquette
- Database Administration
Timeline
Supervisor
Sanitation operations
10.2015 - Current
Customer Service Representative
American Airlines
08.2011 - 10.2023
Remote Patient Access Representative
Thomas Jefferson Hospital
11.2007 - 11.2011
High School Diploma -
LFS Islamic Institute For Learning