NATALY ARAIZA
Norwalk,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Contractors Warehouse
Gardena, CA
11.2014 - Current
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
Bachelor of Science - Nursing
West Coast University
Orange, Ca03-2026
Associate of Science - Physical Education
California State University of Dominguez Hills
Carson, CA05-2021
Skills
- Paperwork Processing
- Typing proficiency
- Retail sales customer service
- Credit card payment processing
- Critical Thinking
- High-energy attitude
- Order Processing
- Positive and professional
- Medical terminology knowledge
- Multi-Task Management
- Active Listening
- Call triaging
- Product Knowledge
Languages
English
Professional
Spanish
Professional
Fundamental term in nursing program completed
- vital signs
- Ng tube placement
- Wound care
- sterile technique
Timeline
Customer Service Representative
Contractors Warehouse
11.2014 - Current
Bachelor of Science - Nursing
West Coast University
Associate of Science - Physical Education
California State University of Dominguez Hills
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