NATALY DURAN
Fairfax,VA
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
9
9
years of professional experience
Work History
Teller Supervisor
Wells Fargo
08.2022 - Current
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
Volunteer Case Manager
Ministerio Pentecostal
03.2020 - Current
- Assessed community needs and identified resources for social and community service programs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Researched best practices and developed strategies to improve program outcomes.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided leadership, guidance and support to staff members.
Intake Prevntion Case Manager
Facets
05.2022 - 08.2022
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Teller
Wells Fargo
12.2018 - 05.2022
- Assisted customers with deposits, withdrawals, and check cashing services
- Developed strong customer relationships
- Maintained full accountability for assigned cash
- Ensured confidentiality according to bank policy
- Adhered to security and regulatory requirements
- Cross-sold bank products to existing customers while meeting sales goals set by management.
Infant Teacher's Aide
Busy Bee Daycare
01.2015 - 12.2018
- Adapted teaching methods based on individual learning styles of children
- Encouraged language development
- Conducted regular assessments of each child's progress
- Developed age-appropriate lesson plans
- Participated in team meetings to discuss strategies for improving quality of care
- Assisted in the creation of a stimulating learning environment.
Education
High School Diploma -
Falls Church high school
Falls Church, Virginia06.2017
Skills
- Multitasking and Organization
- Case management services
- Client Needs Assessments
- Bilingual Spanish speaker
References
References available upon request
Timeline
Teller Supervisor
Wells Fargo
08.2022 - Current
Intake Prevntion Case Manager
Facets
05.2022 - 08.2022
Volunteer Case Manager
Ministerio Pentecostal
03.2020 - Current
Teller
Wells Fargo
12.2018 - 05.2022
Infant Teacher's Aide
Busy Bee Daycare
01.2015 - 12.2018
High School Diploma -
Falls Church high school
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