Nataly Duran
Bakersfield,CA
Summary
Dedicated medical professional with a strong background in patient scheduling and check-in processes. Proficient in medical terminology and HIPAA regulations, enhancing patient experiences and ensuring accurate information management. Seeking to contribute to a dynamic healthcare team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Central Valley Medical Group
Bakersfield, CA
10.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Medical Assistant
Valley Institute-Prosthetics
03.2024 - 06.2024
- Assisted in patient intake, gathering medical histories and vital signs efficiently.
- Coordinated appointment scheduling for patients, optimizing clinic workflow and reducing wait times.
- Managed inventory of medical supplies, ensuring availability and compliance with regulatory standards.
- Educated patients on prosthetic care and maintenance, improving overall satisfaction and adherence to treatment plans.
Tax Preparer & Receptionist
California Tax Service
Bakersfield, CA
12.2022 - 03.2024
- Prepared individual and business tax returns using tax preparation software.
- Reviewed client financial documents for accuracy and compliance with tax regulations.
- Communicated with clients to gather necessary information for tax filings.
- Developed client relationships through effective communication and personalized service strategies.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
Sales Associate
Vallarta Supermarket
Bakersfield, CA
06.2023 - 02.2024
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained accurate inventory levels by conducting regular stock checks and restocking shelves.
- Processed transactions efficiently using point-of-sale systems to ensure prompt service.
- Collaborated with team members to optimize store layout for improved customer navigation.
Education
Mira Monte High School
Bakersfield, CA06-2022
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- HIPAA compliance
- HIPAA guidelines
- Patient relations
- EMR / EHR
Certification
- [CPR] License
- CMA - Certified Medical Assistant
- [Biliteracy seal] - [Spanish]
Languages
Spanish
Full Professional
Timeline
Medical Receptionist
Central Valley Medical Group
10.2024 - Current
Medical Assistant
Valley Institute-Prosthetics
03.2024 - 06.2024
Sales Associate
Vallarta Supermarket
06.2023 - 02.2024
Tax Preparer & Receptionist
California Tax Service
12.2022 - 03.2024
Mira Monte High School