Nataly Garcia
Meriden,CT
Summary
I am a hardworking and reliable employee with a mix of experience in customer service, food service, and delivery. I've worked as a Customer Service Rep, Delivery Driver, and Fast Food so I'm no stranger to working in fast-paced environments. At Dunkin Donuts I worked my way up from Cashier/ Drink Prep to Shift Leader, gaining leadership skills along the way which helped with my time at Wendy's as well. I've also worked at Amazon as a sortation employee and as a delivery driver at a different time which has taught me a lot about working with people, multitasking, and organizing. Since gaining my Nail Technician License I've also learn a lot about running a business, marketing, and time management. I'm adaptable, quick to learn, and always ready to take on something new.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Modern Pest Services
01.2023 - Current
- Respond to customer inquiries, providing accurate information on pest control services and scheduling appointments.
- Help customers resolve issues, ensuring satisfaction through effective communication and problem-solving skills.
- Educate customers on pest prevention techniques based on the knowledge I have and/or personal experience.
- Provide support during peak periods by managing high volumes of calls while maintaining quality service standards.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
Delivery Driver
Sweet Delivery Services
02.2020 - 12.2022
- Delivered packages efficiently while following traffic regulations and safety protocols.
- Managed route planning using GPS systems to optimize delivery times.
- Part-Time dispatcher. Assisted drivers out on the road with problem- solving and/or troubleshooting devices.
- Ensured accurate documentation for each delivery, maintaining compliance with company policies.
- Also assisted with training new drivers on best practices for safe driving and customer service standards.
- Completed 200 deliveries a day.
- Tracked by GPS compliance camera system throughout shift (Keep seatbelt on, no distracted driving, abiding traffic signs, etc)
- Gained my DOT Medical Card to drive a bigger truck.
Sortation Associate
Amazon
09.2019 - 02.2020
- Sorted packages to ensure accuracy and efficiency in package handling.
- Completed training to be certified in handling pallets jacks and fulfilled a new position.
- Fast-paced work place, required heavy lifting and overtime.
- Increased productivity by working collaboratively with team members to meet deadlines.
Cashier
Wendy's
08.2018 - 09.2019
- Processed customer transactions through drive-thru or inside dining area.
- Maintained accuracy with handling cash and balancing registers at the end of shift.
- Provided exceptional customer service and gained lots of returning customers
- Trained new team members on operational procedures and company policies.
- Monitored food safety standards, ensuring compliance with health regulations consistently.
- Prepared food/ drinks
Shift Leader
Dunkin Donuts
08.2016 - 10.2018
- Supervised daily night shifts, ensuring compliance with food safety and quality standards.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Streamlined shift scheduling
- Managed inventory control, reducing waste through effective stock rotation.
- Prepared food/ drinks.
- Occasionally worked doubles or independently when low staffed.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed ServSafe Certification
Education
TIPS Certification -
CT Bartending Institute
Plymouth, CTNail License -
Chi' Lash School
Middletown, CT04-2025
High School Diploma -
Francis T. Maloney Highschool
Meriden06-2017
Skills
- Customer service
- Cash Handling/ POS
- Critical thinking
- Data entry
- Complaint handling
- Scheduling
- Marketing and Sales Expertise
- Multitasking
- Responsible Alcohol Service
- Mixology
- Time Management
Certification
- Certified Nail Technician 2025
- TIPS Certified 2025
Languages
English
Full Professional
Spanish
Full Professional
Interests
- I enjoy trying and learning new things
- Like to cook for friends and family gatherings
- Drawing/ painting is one of my hobbies
- Always had an interest in leveling up and gaining more skills
- Like to meet new people/ learn about other cultures
- Love the outdoors
Timeline
Customer Service Representative
Modern Pest Services
01.2023 - Current
Delivery Driver
Sweet Delivery Services
02.2020 - 12.2022
Sortation Associate
Amazon
09.2019 - 02.2020
Cashier
Wendy's
08.2018 - 09.2019
Shift Leader
Dunkin Donuts
08.2016 - 10.2018
TIPS Certification -
CT Bartending Institute
Nail License -
Chi' Lash School
High School Diploma -
Francis T. Maloney Highschool