Nataly Porras
Summary
Dynamic leader with proven expertise in staff management and customer service, honed at Texas Maids. Excelled in training and mentoring, enhancing team efficiency and elevating customer satisfaction. Leveraged complex problem-solving and strategic planning skills to drive operational improvements, demonstrating a commitment to excellence and results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Advocate, productive and customer focused with strong attention to detail and ability to conduct engaging and informative safety demonstration and presentation.
Overview
7
7
years of professional experience
Work History
Supervisor
Texas Maids
Midland, TX
06.2017 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Evaluated employee performance and coached and trained to improve weak areas.
Sales Associate
Paradise Lagarder
Midland, TX
07.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Welcome customers, maintaining floor appearance, directing customers to goods and operating cash register.
Sales Associate
Spirit Halloween Store
Midland, TX
08.2017 - 11.2017
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- As a associate we ensure that clients needs are met, interacting with customers and team members daily.
- Building relationships, having excellent customer service skill, having good time management
- Think critical and demonstrate excellent customer service skills
Education
High School Diploma -
Midland High School
Midland, TX05.2020
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Cleaning and sanitation
- Customer service-focused
- Cleaning techniques
- Customer Service
- Ordering cleaning supplies
- Sanitation Standards
- Clear Communication
- Compassionate
- Reliable team player
- Adaptable
- Reliable transportation
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Associate
Paradise Lagarder
07.2021 - 07.2022
Sales Associate
Spirit Halloween Store
08.2017 - 11.2017
Supervisor
Texas Maids
06.2017 - Current
High School Diploma -
Midland High School