Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nataly Rodriguez

San Bernardino,CA

Summary

Bilingual customer service representative with strong complaint resolution and appointment scheduling skills. Proven ability to enhance resident engagement and streamline front desk operations.

Overview

1
1
Language
4
4
years of professional experience

Work History

Customer Service Representative

Mercy Housing
Corona, California
01.2025 - 07.2026
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved resident inquiries and provided detailed information about housing services.
  • Facilitated community events to promote resident engagement and support networks.
  • Coordinated daily operations and ensured adherence to company standards.
  • Contributed to development of strategic plans aimed at enhancing customer service initiatives.
  • Participated in ongoing training and compliance activities.

Dental Front Office Receptionist

Wellness Dental Care
Highland, California
04.2022 - 07.2023
  • Greeted patients warmly and managed front desk operations efficiently.
  • Scheduled appointments using dental practice management software.
  • Collected patient information and verified insurance details accurately.
  • Prepared patient records and maintained confidentiality of sensitive information.
  • Assisted in coordinating treatment plans with dental staff and patients.
  • Handled phone inquiries and provided information about services offered.
  • Organized office supplies and maintained a clean, welcoming reception area.
  • Communicated effectively with patients to ensure a positive experience at Wellness Dental Care.

Education

High School Diploma -

Inland Career Center
San Bernardino, CA
08-2020

Skills

  • Customer service
  • Complaint resolution
  • Appointment scheduling
  • Front desk management
  • Patient confidentiality
  • Customer relationship management
  • Data entry
  • Bilingual fluency in Spanish
  • Adaptability
  • Team collaboration
  • Conflict resolution
  • Policy compliance
  • Data entry accuracy

Languages

Spanish
Professional

Timeline

Customer Service Representative

Mercy Housing
01.2025 - 07.2026

Dental Front Office Receptionist

Wellness Dental Care
04.2022 - 07.2023

High School Diploma -

Inland Career Center
Nataly Rodriguez