Bilingual customer service representative with strong complaint resolution and appointment scheduling skills. Proven ability to enhance resident engagement and streamline front desk operations.
Overview
1
1
Language
4
4
years of professional experience
Work History
Customer Service Representative
Mercy Housing
Corona, California
01.2025 - 07.2026
Provided excellent customer service to resolve customer complaints in a timely manner.
Resolved resident inquiries and provided detailed information about housing services.
Facilitated community events to promote resident engagement and support networks.
Coordinated daily operations and ensured adherence to company standards.
Contributed to development of strategic plans aimed at enhancing customer service initiatives.
Participated in ongoing training and compliance activities.
Dental Front Office Receptionist
Wellness Dental Care
Highland, California
04.2022 - 07.2023
Greeted patients warmly and managed front desk operations efficiently.
Scheduled appointments using dental practice management software.
Collected patient information and verified insurance details accurately.
Prepared patient records and maintained confidentiality of sensitive information.
Assisted in coordinating treatment plans with dental staff and patients.
Handled phone inquiries and provided information about services offered.
Organized office supplies and maintained a clean, welcoming reception area.
Communicated effectively with patients to ensure a positive experience at Wellness Dental Care.