Nataly Weiner
Grafton,IL
Summary
Dynamic and dedicated professional with a strong background in customer service at Thompson's 16 West. Proven ability to enhance guest experiences through effective communication and cash handling. Recognized for reliability and teamwork, consistently fostering positive relationships that drive repeat business and satisfaction. Committed to maintaining high standards of cleanliness and safety.
Overview
7
7
years of professional experience
Work History
Cahier
Thompson's 16 West
2024.06 - 2026.01
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable recommendations.
- Managed cash register, ensuring balanced drawer at end of shifts.
- Handled making customers drinks.
- Opened and closed the store.
- Made sure the drawer was at the set amount and dropped excess money at the end of the night.
- Built relationships with customers to encourage repeat business.
Barista
Scooter's Coffee
2023.05 - 2024.06
- Prepared high-quality espresso beverages and specialty drinks according to established recipes.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated point-of-sale system efficiently, processing transactions accurately for increased customer satisfaction.
- Trained new baristas on beverage preparation techniques and customer engagement strategies.
- Monitored inventory levels, assisting in ordering supplies to minimize downtime during peak hours.
- Suggested menu items based on customer preferences, enhancing overall guest experience and sales opportunities.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, and utensils daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Front Desk Receptionist
Pere Marquette Lodge & Conference Center
2020.09 - 2023.05
- Managed guest check-in and check-out processes, ensuring efficient service delivery.
- Coordinated reservations and daily schedules for conference center events.
- Provided information on hotel amenities and local attractions to enhance guest experience.
- Assisted with administrative tasks, including phone management and email correspondence.
- Helped in housekeeping when there were call-offs and not enough housekeepers to cover the checked out rooms.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Lifeguard
Raging Rivers Water Park
2019.07 - 2020.09
- Monitored pool areas to ensure swimmer safety and compliance with facility rules.
- Responded swiftly to emergencies, administering first aid and CPR as needed.
- Conducted regular safety drills and training sessions for staff and patrons.
- Enforced water park safety regulations, promoting a secure environment for guests.
- Trained and mentored junior lifeguards, fostering skill development and confidence.
- Analyzed incident reports to identify trends and implement preventive measures.
- Developed communication protocols to streamline emergency response procedures among staff.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
Education
High School Diploma -
Jerseyville Community High School
Jerseyville, ILAssociate of Science - Nursing
Lewis And Clark Community College
Godfrey, IL2027-12
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Professionalism and courtesy
Timeline
Cahier
Thompson's 16 West
2024.06 - 2026.01
Barista
Scooter's Coffee
2023.05 - 2024.06
Front Desk Receptionist
Pere Marquette Lodge & Conference Center
2020.09 - 2023.05
Lifeguard
Raging Rivers Water Park
2019.07 - 2020.09
High School Diploma -
Jerseyville Community High School
Associate of Science - Nursing
Lewis And Clark Community College