Summary
Overview
Work History
Education
Skills
Timeline
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Nataly Zolano

Miami,FL

Summary

Driven by a strong work ethic and exceptional customer service skills, I excelled at Cancuns, enhancing dining experiences and guest engagement. My keen eye for detail and proactive feedback as a Product Tester at Factory significantly contributed to successful product launches, marrying my analytical abilities with interpersonal skills. Demonstrated expertise in cash handling and customer resolution further underpins my versatile professional profile.

Overview

6
6
years of professional experience

Work History

Server

Cancuns
03.2023 - 01.2024
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Product Tester

Factory
01.2022 - 06.2022
  • Exceeded expectations in delivering actionable feedback to developers allowing them to fine-tune designs effectively before final release stages commenced.
  • Contributed to increased sales by ensuring only top-quality products reached the market.
  • Played an instrumental role in the successful launch of multiple products by performing thorough tests that ensured optimal functioning at scale under real-world conditions.
  • Maintained a keen eye for detail and a strong work ethic, consistently delivering accurate test results that contributed to the company''s ongoing success in providing high-quality products.

Retail Sales Associate

Gap
04.2018 - 01.2019
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and helped with product questions, selections, and purchases.

Education

High School Diploma -

Uams
The Bronx, NY
06.2017

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement

Timeline

Server

Cancuns
03.2023 - 01.2024

Product Tester

Factory
01.2022 - 06.2022

Retail Sales Associate

Gap
04.2018 - 01.2019

High School Diploma -

Uams

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Nataly Zolano