Natalyn Vargas
Miami,USA
Summary
Compassionate and detail-oriented healthcare professional with over six years of experience in patient support, admissions coordination, and behavioral health environments. Actively pursuing a Master’s degree in Clinical Mental Health Counseling, with strong expertise in patient communication, documentation management, and navigating sensitive conversations with individuals in crisis. Skilled in building trust with patients and families, coordinating admissions, and ensuring compliance with HIPAA and facility standards. Bilingual (English and Spanish) with a proven ability to thrive in fast-paced healthcare and call center environments.
Overview
8
8
years of professional experience
Work History
Medical Assistant
South Florida ENT Associates
Miami, USA
08.2019 - Current
- Coordinated patient scheduling, pre-admission assessments, and treatment follow-up instructions.
- Supported clinical procedures and exams while maintaining accurate patient records in EHR systems.
- Educated patients and families on care plans, ensuring clear communication and trust in the treatment process.
- Trained and supervised onboarding staff to ensure compliance with patient care and HIPAA standards.
Personal Support Worker
Best Quality Care LLC
Miami, USA
05.2021 - 07.2025
- Delivered compassionate, personalized care to elderly and disabled patients in home settings.
- Promoted autonomy and emotional well-being while ensuring safety and adherence to treatment protocols.
- Documented daily care activities and promptly reported changes in patient health to care coordinators.
Medical Scribe
Scrivas
Miami, USA
01.2019 - 08.2019
- Transcribed real-time patient-provider conversations for EMRs, ensuring accurate medical documentation.
- Recorded diagnostic tests, medications, and provider notes with strong attention to detail.
- Supported physicians by reducing administrative workload, streamlining patient care, and ensuring compliance.
- Demonstrated proficiency in use of software programs utilized within healthcare setting.
Call Center Representative
Master Link Call Center
Miami, USA
01.2018 - 01.2019
- Managed high call volumes from individuals in crisis, primarily troubled individuals seeking prayer and emotional support.
- Practiced empathetic listening and de-escalation techniques to provide reassurance during difficult conversations.
- Accurately documented caller needs, coordinated follow-ups, and provided resources as appropriate.
- Strengthened crisis communication skills while maintaining professionalism and compassion.
Education
Master of Science - Clinical Mental Health Counseling
Keiser University
FL12.2028
Bachelor of Arts - Liberal Arts & General Studies, Psychology, Health Humanities
Florida International University
Miami, FL12.2023
Associate of Arts - Biology
Miami Dade College
Miami, FL01-2021
Skills
- Admissions & intake coordination
- Patient communication & support (behavioral health focus)
- Crisis call handling & empathetic listening
- HIPAA compliance & confidentiality
- Appointment scheduling & follow-up
- EHR & EMR documentation
- Medical terminology & transcription
- Team collaboration & training
- Bilingual: English & Spanish (Portuguese – elementary)
- Medical record management
- Equipment sterilization
- Customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
References
References available upon request.
Timeline
Personal Support Worker
Best Quality Care LLC
05.2021 - 07.2025
Medical Assistant
South Florida ENT Associates
08.2019 - Current
Medical Scribe
Scrivas
01.2019 - 08.2019
Call Center Representative
Master Link Call Center
01.2018 - 01.2019
Master of Science - Clinical Mental Health Counseling
Keiser University
Bachelor of Arts - Liberal Arts & General Studies, Psychology, Health Humanities
Florida International University
Associate of Arts - Biology
Miami Dade College
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