NATANIAH M. TRUJILLO
Miami,FL
Summary
Operations professional adept at enhancing workflow efficiency and team productivity in fast-paced environments. Expertise in developing standard operating procedures and training programs that align with best practices. Dedicated to fostering a culture of excellence and continuous improvement within the organization.
Overview
11
11
years of professional experience
Work History
General Manager
Hand & Stone Massage And Facial Spa
Doral, FL
08.2025 - 04.2026
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and controlled operational budgets to ensure profitability.
- Developed business plans to guide strategic decisions aligned with long-term objectives.
- Coordinated marketing strategies that increased service visibility and attracted new clients.
- Tracked monthly sales to generate reports for business development planning.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Managed staff scheduling and oversaw team performance.
- Implemented training programs for new employees and ongoing staff development.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Enhanced customer experience by addressing concerns and feedback promptly.
Store Manager
Starbucks Corporation
Miami, USA
04.2019 - 08.2025
- Maintained the highest comparable store sales out of ninety other stores in the North Carolina area from 2022-2023.
- Oversaw twelve Drive Thru Store Managers who [met and/or exceeded] sales goals.
- Oversaw operations across multiple locations to ensure consistent service and performance.
- Forecasted customer traffic and demand to optimize employee scheduling and improve the customer experience, while simultaneously reducing labor costs.
- Supported recruitment, onboarding, and development of new associates to strengthen team performance.
- As the Store Manager Trainer, cultivated team development skills, fostering effective communication, collaboration, conflict-resolution, and balance.
- Intentionally led new hire onboarding with a focus on instilling company values and culture.
- Organized community events that increased store visibility and engagement.
- Contributed to a strong internal employee pipeline by training and developing over 30 keyholders and 15 Assistant Store Managers, many of whom have become Store Managers.
Assistant Store Manager
Starbucks Corporation
Miami, USA
10.2018 - 04.2019
Supervisor
Starbucks Corporation
Miami, USA
06.2017 - 10.2018
- Deployed teams of up to 12 baristas to ensure efficient service during peak hours
- Drove sales metrics and achieved speed of service goals to enhance customer satisfaction
- Managed store keys to maintain security and control access during shifts
- Cash Handling
- Inventory Organization
Barista
Starbucks Corporation
Miami, USA
05.2015 - 06.2017
- Crafted handcrafted beverages to deliver quality customer experiences
- Provided customer service support to foster positive client interactions
- Performed custodial duties to ensure clean and welcoming clean and welcoming environment
Education
High School Diploma -
Coral Gables Senior High School
Miami, FL01-2014
Skills
- Operational Strategy
- Budget management
- Profit and Loss Analysis
- Financial management
- Vendor Management
- Business planning
- Business strategy development
- Market analysis
- Customer relationship management
- Learning development
- Customer service
- Multi-unit management
- Team Development
- Learning and Development
- Staff development
- Training program implementation
- Microsoft Office Suite
- Google Functions (Sheets, Drive, Sites)
- Scheduling systems
- Online scheduling
- Calendar management
- Database maintenance
- Cloud storage management
- Standard operating procedures
- Meeting documentation
- Budget optimization
- Cross-functional communications
- Marketing strategies
- Multi-Unit Thinking
- Basic accounting
- Fluent in English and Spanish
- Cloud storage management
Timeline
General Manager
Hand & Stone Massage And Facial Spa
08.2025 - 04.2026
Store Manager
Starbucks Corporation
04.2019 - 08.2025
Assistant Store Manager
Starbucks Corporation
10.2018 - 04.2019
Supervisor
Starbucks Corporation
06.2017 - 10.2018
Barista
Starbucks Corporation
05.2015 - 06.2017
High School Diploma -
Coral Gables Senior High School