Natarsha Chillous
Montgomery
Summary
Dynamic professional with a proven track record at Schuster Enterprises, excelling in team leadership and customer service. Skilled in money handling and staff training, I have successfully implemented process improvements that enhanced operational efficiency. Committed to fostering a motivated team environment while ensuring high standards of service and satisfaction.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Schuster Enterprises
Columbus, GA
02.2025 - Current
- Assisted in daily operations to enhance team efficiency and productivity.
- Supported management in implementing process improvements for operational workflows.
- Coordinated scheduling and resource allocation to optimize staff performance.
- Contributed to inventory management and maintained accurate stock levels.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Participated in training new employees on company policies and procedures.
Soft Count Team Member
Windcreek
Montgomery,AL
10.2023 - 02.2025
- Conducted accurate cash counting and reconciliation to ensure financial integrity.
- Operated counting equipment efficiently to expedite the soft count process.
- Maintained detailed records of daily counts and discrepancies for audit purposes.
- Collaborated with team members to streamline workflows and improve accuracy.
- Assisted in training new staff on counting procedures and safety protocols.
- Ensured secure handling of large amounts of cash, minimizing risk of theft or misplacement.
- Executed daily responsibilities diligently while adhering to strict regulatory guidelines set forth by gaming authorities.
Supervisor
AFFES
Montgomery,AL
07.2020 - 2024
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Implemented process improvements, enhancing workflow efficiency and productivity.
- Monitored inventory levels, coordinating with suppliers for timely replenishment.
- Conducted performance evaluations, providing feedback to enhance team development.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Led cross-functional meetings to address operational challenges and drive solutions.
Assistant Store Manager
Taco Bell
3333 Buford Dr Buford,Ga
01.2017 - 06.2020
- Assisted in managing daily operations to ensure optimal store performance.
- Trained and coached team members on customer service and operational procedures.
- Implemented inventory management practices to reduce waste and improve stock levels.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Created and maintained safe and secure work environments for employees.
Education
Bachelor of Science - Business Administration And Management
Faulkner University
Montgomery, AL2003
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Staff training and development
- Team motivation
Certification
- CM - Certified Manager Certification
Timeline
Assistant Manager
Schuster Enterprises
02.2025 - Current
Soft Count Team Member
Windcreek
10.2023 - 02.2025
Supervisor
AFFES
07.2020 - 2024
Assistant Store Manager
Taco Bell
01.2017 - 06.2020
Bachelor of Science - Business Administration And Management
Faulkner University