Natasa Pavlov Malbasa
Supervisory Human Resources Specialist
Novi Sad
Summary
Dynamic HR leader with extensive experience at USAID, specializing in talent management and strategic workforce planning. Proven track record in optimizing organizational effectiveness and delivering impactful training programs. Adept at fostering employee relations and ensuring international HR compliance, driving mission success in multicultural environments.
Overview
28
28
years of professional experience
2020
2020
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Supervisory Human Resource Specialist
United States Agency for International Development (USAID)
01.2006 - Current
- Led strategic initiatives to optimize workforce strategy and operational effectiveness.
- Provided high-level advisory support to senior leadership on workforce planning, policy development, and long-term planning.
- Managed organizational restructuring and implemented process optimization initiatives.
- Provided assistance to overseas missions in multicultural environments, primarily in the Middle East and North Africa, enhancing workforce operations and mission effectiveness.
- Designed and delivered training programs to improve leadership and team performance.
- Mentored and coached staff, promoting professional growth and a positive work culture.
Human Resources Specialist (International Operations)
United States Agency for International Development (USAID)
01.2015 - 01.2024
- In addition to providing HR services to USAID Serbia, actively supported the newly established USAID Regional Office in Frankfurt, Germany, which serves USAID Missions in the Middle East.
- Delivered comprehensive HR support to Missions in Tunisia, Lebanon, Yemen, and Libya, working within a complex international environment.
- Served as the primary HR Point of Contact for USAID Lebanon starting in 2020, ensuring consistent and high-quality HR service delivery.
Acting Executive Office Manager
United States Agency for International Development (USAID)
06.2015 - 05.2016
- Oversaw mission-wide management support services to enhance operational efficiency.
- Advised senior leadership on workforce planning, policy implementation, and strategic decision-making.
- Coordinated inter-agency efforts ensuring effective administrative functions and mission continuity.
- Maintained a professional work environment, addressing employee concerns and fostering teamwork.
Acting Program Management Specialist
United States Agency for International Development (USAID)
01.2005 - 01.2006
- Managed program and project management activities, ensuring compliance with objectives.
- Conducted site visits and assessments to ensure alignment with program goals.
- Led documentation efforts and ensured timely reporting to stakeholders.
- Maintained operations during the absence of the Field Office Director, ensuring program monitoring and personnel management continuity.
Administrative Field Office Assistant
United States Agency for International Development (USAID)
01.2004 - 01.2006
- Provided administrative support related to implementation, monitoring, and evaluation of USAID/Serbia programs and activities being implemented in the region, and served as the principal administrative support person in the office.
Administrative Assistant
Louis Berger S.A.
01.2003 - 01.2004
- Company Overview: Supervision of Reconstruction of Sloboda Bridge in Novi Sad
- Provided administrative and logistical support related to implementation of the project of reconstruction of the Sloboda Bridge.
- Supervision of Reconstruction of Sloboda Bridge in Novi Sad
Administrative Assistant
AWT International
01.2002 - 01.2003
- Company Overview: Distribution Company of FMCG.
- Provided administrative and logistical support related to distribution of the FMCG.
- Distribution Company of FMCG.
Administrative Assistance
The International Management Group - IMG
01.2001 - 01.2002
- Company Overview: Projects: Energy for Democracy and Schools and Towns for Democracy
- Delivered administrative and logistical support for project activities, ensuring smooth coordination and execution of operations.
- Projects: Energy for Democracy and Schools and Towns for Democracy
Administrative Assistant
ITM International
01.1997 - 01.2001
- Company Overview: Distribution Company of FMCG.
- Provided administrative and logistical support related to distribution of the FMCG.
- Distribution Company of FMCG.
Education
Leadership Training - Leadership
Federal Executive Institute
Masters - Economics (Major in Human Resource Management)
Singidunum University
Belgrade, SerbiaMasters - Literature
University in Novi Sad
Novi Sad, SerbiaSkills
Talent management
Certification
Leadership Certification, Federal Executive Institute, Charlottesville
Accomplishments
- Managed frequent changes due to U.S. diplomat rotation and shifts in U.S. foreign policy by leading and executing strategic initiatives to improve organizational efficiency.
- Led a major transformation of the performance management system, shifting from descriptive evaluations to a structured, merit-based approach.
- Led 4 restructuring efforts in USAID Serbia, improving process efficiency through merging offices, closing field units, and restructuring divisions.
- Committed to continuous professional development, actively engaging in training and improvement throughout career.
- Delivered professional training courses both locally in Serbia and internationally, with a focus on the Middle East region.
Activities
- Traveling to new destinations and exploring diverse cultures and historical sites
- Engaging with world history and cultural studies through personal experiences and reading
- Regular attendee of theatrical performances, with a strong interest in classical and contemporary drama, opera, and ballet
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Acting Executive Office Manager
United States Agency for International Development (USAID)
06.2015 - 05.2016
Human Resources Specialist (International Operations)
United States Agency for International Development (USAID)
01.2015 - 01.2024
Supervisory Human Resource Specialist
United States Agency for International Development (USAID)
01.2006 - Current
Acting Program Management Specialist
United States Agency for International Development (USAID)
01.2005 - 01.2006
Administrative Field Office Assistant
United States Agency for International Development (USAID)
01.2004 - 01.2006
Administrative Assistant
Louis Berger S.A.
01.2003 - 01.2004
Administrative Assistant
AWT International
01.2002 - 01.2003
Administrative Assistance
The International Management Group - IMG
01.2001 - 01.2002
Administrative Assistant
ITM International
01.1997 - 01.2001
Masters - Economics (Major in Human Resource Management)
Singidunum University
Masters - Literature
University in Novi Sad
Leadership Training - Leadership
Federal Executive Institute
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