Summary
Overview
Work History
Education
Skills
Languages
Certification
Links
Timeline
Generic

Natascha Scales

North Wales,PA

Summary

As a detail-oriented professional with a background in the medical and scientific field, I bring precision, efficiency, and a strong operational mindset to every role I take on. My experience as a Medical Laboratory Technician developed my ability to work in highly structured, time-sensitive environments where accuracy, organization, and hygiene are non-negotiable—skills that translate seamlessly into my current role as an Operations Associate at Sephora.

In both lab and retail operations, I manage inventory, follow strict protocols, and ensure quality control across workflows. My medical training instilled in me a deep respect for cleanliness and contamination prevention, which I now apply to maintaining high hygiene standards in the back-of-house and product-handling processes—critical in the beauty industry.

My foundation in science and medicine also gives me an edge when it comes to understanding product formulations, especially skincare. With knowledge in biology, chemistry, and skin health, I can interpret ingredients and manufacturing processes with confidence, bringing a scientific lens to product organization, compliance, and store operations.

I’m a fast learner, comfortable working with data, systems, and evolving procedures. I’ve also been trusted to train new team members in past roles, supporting onboarding with clear, methodical instruction. Whether behind the scenes or optimizing daily routines, I bring reliability, structure, and a sharp analytical approach to every task.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Operations Associate

Sephora Inc
09.2024 - Current


  • Followed shipping and receiving procedures for goods and materials.
  • Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Maintained counter and display areas for cleanliness and organization.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.

Price Accuracy Associate

Weis Markets Inc
08.2023 - 10.2024
  • Keeping Prices up to date
  • Vendor Communication
  • Training Employees
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Exceeded sales targets consistently by employing strategic pricing techniques.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.

Medical Laboratory Technician

University Hospital Tübingen
01.2019 - 12.2021
  • Sample receipt and Isolation (10%): Sample storage and documentation in the database, Isolation of DNA and RNA through automation or manual workflows, quality controls with high-throughput devices.
  • Project management (15%): Writing scientific reports for customers, maintaining information in databases, organizing sample transport.
  • Sample processing (60%): Control of the samples and chemistry for library preparation, preparation of DNA for sequencing with the help of automated or manual workflows, control of quality control with the help of high-throughput instruments and transmission of the report to the customer.
  • Sequencing of the samples (15%): planning of sequencing runs, documentation of the sample pooling strategy and work with very expensive technology (up to €16,000 per run)

Medical Laboratory Technician

University Hospital Tübingen
04.2017 - 09.2017
  • Isolation and counting of PBMCs (peripheral blood mononuclear cells)
  • Cell counting (manual and automated)
  • Dyeing, detection and counting of Plasmodium spp. in thick blood smears

Call Center Agent

Telemarkt AG
07.2010 - 07.2012
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Sales Associate

Norma
08.2010 - 05.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Medical Laboratory Technology

School For Medical Laboratory Technicians
Tübingen, Germany

Skills

  • Bilingual (English and German)
  • Computer Literacy
  • Problem solving
  • Adaptability
  • Customer Service
  • Critical Thinking
  • Communication skills
  • Troubleshooting
  • Implementation of protocols
  • Maintenance and troubleshooting of devices

Languages

German
Native or Bilingual
English
Native or Bilingual

Certification

  • MLT - Medical Laboratory Technician (German degree University of Tübingen)

Links

Calpains as novel players in the molecular pathogenesis of spinocerebellar ataxia type 17

https://link.springer.com/article/10.1007/s00018-022-04274-6

(mentioned with my maiden name Natascha Domovski)


LinkedIn Profile

www.linkedin.com/in/NataschaScales

Timeline

Operations Associate

Sephora Inc
09.2024 - Current

Price Accuracy Associate

Weis Markets Inc
08.2023 - 10.2024

Medical Laboratory Technician

University Hospital Tübingen
01.2019 - 12.2021

Medical Laboratory Technician

University Hospital Tübingen
04.2017 - 09.2017

Sales Associate

Norma
08.2010 - 05.2011

Call Center Agent

Telemarkt AG
07.2010 - 07.2012

Medical Laboratory Technology

School For Medical Laboratory Technicians
Natascha Scales