Natascha West
Colorado Springs,CO
Summary
Well-organized and reliable offering a highly organized nature, good multitasking abilities and a personable style. Eager to satisfy customers. Security-conscious and observant with experience in minimizing losses and managing. Organized and bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in communication and ability to quickly learn new processes. A hardworking and reliable, focused on going above and beyond to support the team and serve customers. Trained in Multi customer account handling abilities. Motivated to continue to learn and grow as a professional.
Overview
14
14
years of professional experience
Work History
Account Manager
Jd byrider
Colorado Springs, Colorado
06.2021 - Current
- Managed customer accounts and ensured satisfaction through effective communication.
- Developed strong relationships with clients to understand their needs and priorities.
- Coordinated vehicle sales and financing options for customers efficiently.
- Oversaw account renewals and maintained accurate client records in the system.
- Provided training and support to new staff on company policies and procedures.
- Facilitated regular follow-ups with clients to ensure ongoing engagement and retention.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Maintained accurate records of all customer interactions in the CRM system.
- Renewed existing accounts by building relationships with clients.
- Onboarded new team members to integrate into organization.
- Ensured compliance with industry regulations when dealing with clients.
- Conducted vehicle inspections to determine repossession status and condition.
- Coordinated with law enforcement for safe vehicle recovery operations.
- Engaged with customers to negotiate payment arrangements before repossession actions.
- Maintained detailed records of all activities, including contacts made with debtors.
- Conducted investigations to locate individuals using various databases and tools.
- Analyzed information and leads to determine potential whereabouts of subjects.
- Utilized skip tracing software to enhance efficiency in locating missing persons.
- Maintained accurate records of all communications and findings during investigations.
- Researched public records and social media for additional clues on subjects' locations.
- Cleaned and sanitized office spaces, including restrooms and break rooms.
- Maintained cleanliness of floors using vacuuming and mopping techniques.
- Stocked cleaning supplies and reported shortages to management promptly.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Collaborated with team members to optimize cleaning schedules and workflows.
- Conducted regular inspections to ensure compliance with cleanliness standards.
- Assisted in setting up meeting rooms for corporate events and presentations.
- Vacuumed carpets in all areas of the office.
- Dusted and wiped down all surfaces, including desks, shelves, computers, chairs, windowsills and baseboards.
- Cleaned bathrooms to ensure they were sanitary and stocked with supplies.
- Disinfected doorknobs, phones and other frequently-touched items.
- Organized and cleaned conference rooms with trash removal, floor cleaning and proper chair arrangement.
- Maintained and sanitized break room and kitchen appliances.
- Handled cash transactions accurately during high-volume shifts.
- Monitored daily cash deposits and reconciled discrepancies promptly.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Verified and recorded cash totals from daily receipts.
- Resolved customer complaints promptly and professionally.
- Established company policies regarding management of daily cash totals and security during busy times.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained organized cash registers and ensured proper cash flow.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Car sales
JD Byrider
Colorado Springs, Colorado
06.2020 - Current
- Explained warranties, model upgrades, and dealer services to create upsell opportunities.
- Demonstrated car features and benefits and facilitated test drives to enhance customer experience.
- Facilitated timely sales or visit follow-up to retain strong rapport with previous and prospective customers.
- Presented vehicle features, model options, and pricing information to assist customer decision-making.
- Used [Software] to manage customer data and lead pipeline.
- Greeted customers and proactively offered assistance and information on vehicles of interest.
- Liaised between customers and finance department to facilitate price negotiation and financing options.
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
- Encouraged customers to sign up for warranties and additional services, consistently exceeding quotas for add-on sales.
- Maintained detailed records of all new car sales, inventory, and customer information.
- Assisted new car sales staff with administrative tasks such as filing, data entry and customer follow-up.
- Supervised daily operations of the New Car Sales Department including staffing levels and performance management.
Assistant Manager / Account Manager
AArons Sales and Lease
Colorado Springs, CO
02.2018 - 03.2020
- Attended store walkthroughs with the management team and followed-up on directives and recommendations.
- Coached, trained, recognized, and managed all aspects of performance for store associates and developed a bench of talented workers.
- Supervised and managed 950-1500 customer accounts.
- Assisted the General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance.
- Stayed current with all store initiatives and communications, sharing with associates as required.
- Analyzed productivity reports, assisting in managing performance.
- Held Area Managers accountable for meeting performance goals.
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
- Ensured all customers received friendly, quick, and efficient service.
- Developed and maintained effective working relationships with team members, management, and customers.
- Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered.
- Maintained cleanliness in assigned areas using appropriate cleaning techniques.
- Followed safety protocols while handling cleaning chemicals and tools.
- Reported maintenance issues to ensure a safe and clean environment.
- Performed deep cleaning tasks as directed by supervisors for thorough sanitation.
- Scrubbed sinks, toilets, countertops, mirrors, walls and other surfaces.
- Swept and mopped floors, vacuumed carpets, and washed windows.
- Dusted furniture, fixtures, baseboards and window sills.
Night Stocker
Walmart
Colorado Springs, Colorado
11.2015 - 08.2017
- Reviewed shipments to verify the correct type and quantity of incoming items.
- Unpacked, tagged and stocked merchandise for sale on the main floor.
- Completed regular checks of floor and storage merchandise to identify optimal items for replenishment and reordering.
- Palletized boxes of merchandise to make it easier to restock large sections of merchandise.
- Rotated stock to move the oldest items first, minimizing product waste.
- Helped customers move heavy items and packages to vehicles.
- Cleaned display cases, shelves, and aisles regularly to keep store professional and customer-ready.
- Reviewed the incoming orders and assigned work to maintain a demanding schedule.
- Determined team targets and implemented plans to achieve goals at individual and group level.
- Ordered, organized, and rotated supplies.
- Filed records to keep system efficient and information organized.
- Cleaned and sanitized surfaces following health and safety guidelines.
- Trained new staff on proper cleaning techniques and safety protocols.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Swept, mopped and vacuumed floors to ensure cleanliness.
- Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
- Stocked supplies such as soap, toilet paper and paper towels.
Packer Load and Deliver
Manitou Express
Colorado Springs, CO
06.2011 - 08.2015
- Helped managers improve area operations by sharing customer feedback and contributing new ideas.
- Satisfied customers by delivering speedy and expert service for all household needs.
- Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert packing knowledge.
- Kept inventory levels optimized and supplies organized for forecasted demands.
- Received and routed incoming Military families with their household goods.
- Ordered, organized supplies for moves/packing up to 50,000 lbs of household merchandise to be moved or shipped overseas or returning from overseas.
- Satisfied customers every day with fast, friendly, and knowledgeable support for families' needs.
- Filed records to keep system efficient and information organized.
- Packed products efficiently for timely shipment to customers.
- Operated packing machinery to ensure proper sealing and labeling.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
GED -
Palmer High School
Colorado Springs, Colorado 11.2022 - 10/2023
Skills
- Customer service
- Customer relationship management
- Product demonstrations
- Price negotiation
- Sales promotions
- Upselling and quota achievement
- Operate cash registers
- Issue refunds
- Manage inventory
- Monitor security
- Policy enforcement
- Vehicle operation
- File updating
- Problem-solving
- Supply management
- Customer relations
- Verbal communication
- Attention to detail
- Cleaning techniques
- Floor sanitation
Timeline
GED -
Palmer High School
11.2022 - 10/2023
Account Manager
Jd byrider
06.2021 - Current
Car sales
JD Byrider
06.2020 - Current
Assistant Manager / Account Manager
AArons Sales and Lease
02.2018 - 03.2020
Night Stocker
Walmart
11.2015 - 08.2017
Packer Load and Deliver
Manitou Express
06.2011 - 08.2015