NATASHA ADKINS
Betsy Layne,KY
Summary
Always worked hard to give kids a better life than I had. Once I set my mind to do something I get it done.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Loan Operations Specialist
Community Trust Bancorp
Pikeville, KY
09.2022 - Current
- Coordinated efforts among multiple departments involved in the loan process to resolve any issues that arose during application or funding stages efficiently.
- Expedited loan approval processes by promptly gathering necessary documents from applicants and verifying their accuracy and completeness.
- Ensured borrower satisfaction by addressing questions or concerns regarding their loans in a timely manner, fostering positive client relationships.
- Supported risk management initiatives by conducting regular reviews of existing loans and identifying potential areas of concern or noncompliance.
Service Advocate
Asurion
symrna
07.2021 - 08.2022
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
Customer Service Representative
Sitel
41605
01.2021 - 07.2021
- Contacted clients in person, by phone, or in writing to verify completion of required or recommended actions
- Maintained updated client records with plans, notes, appropriate forms and related information
- Addressed customers courteously using suitable methods and problem-solving skills
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Remained open to feedback from supervisor and peers to build and improve skills set
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Navigated multiple computer systems and applications and utilized search tools to find information
- Processed customer adjustments to maintain financial accounts
- Recommended improvements in products, services or billing methods to prevent future problems
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials
- Obtained and examined relevant information to assess validity of complaints and determine possible causes
- Made appropriate account corrections to resolve customer problems.
Customer Service Representative
Concentrix
41501
01.2020 - 01.2021
Sub Aide
Floyd County Board of Education
Eastern
08.2015 - 09.2017
Dining Room Manager
Shoneys
41501
04.2012 - 04.2014
- Addressed customers courteously using suitable methods and problem-solving skills
- Followed up with customers regarding product functionality and overall satisfaction
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Read from scripts to promote uniformity and consistency in communications
- Determined charges for services requested and arranged for billing
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Observed established classroom schedules to provide consistency for students
- Followed existing lesson plans to provide consistent instruction to assigned students
- Guided learning process, achieving curriculum goals and objectives
- Fostered stimulating learning environment using variety of instructional tools and teaching aids
- Maintained discipline and classroom control, fostering safe and positive learning environment
- Maintained confidentiality of privileged information by respecting personal privacy
- Established standards for personnel performance and customer service
- Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions
- Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary
- Monitored compliance with health and fire regulations to reduce risk
- Investigated and resolved complaints regarding food quality and service
- Scheduled staff hours and allocated resources to maximize team member performance
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards
- Greeted guests, escort them to seats and present them with menus and wine lists
- Reviewed procedures and operational challenges to uncover service and safety improvements
- Scheduled and received deliveries and verified goods received against paperwork
- Kept accurate records in compliance with sanitation and food service requirements
- Counted money and made bank deposits.
Education
High School Diploma -
Betsy Layne High School
06.2011
Skills
- Service Quality
- Client and Community Service
- Money Management Assistance
- Childcare Support
- Efficient Service
- Call Triaging
- Service Requests
- Service Promotions
- Maintaining Updated Records
- Customer Experience
- Cash Register Operations
- Cash Counting
- Customer Service and Assistance
- Educational Programs
Certification
Kentucky KPA (educational)
References
- Andreina Sanchez- Perez, Service Advocate, (786) 675-0651, andreina200424@hotmail.com
- Scott Richmond, Service Advocate, (214) 450-5716, privateleprechaun@gmail.com
- Amanda Hunt, Paraprofessional Educator, (606) 616-0204, amandachunt@icloud.com
- Christal Shepherd, Paraprofessional Educator, (606) 259-2897, chris51175@yahoo.com
- Alicia Hinton, Customer Service Representative, (252) 382-2578, leeleehinton18@gmail.com
- Lonnie Russell, Technician, (615) 316-8427, lonnie.russell@asurion.com
- Lakie Fogle, Technician, (615) 316-8475, lakie.fogle@asurion.com
Timeline
Loan Operations Specialist
Community Trust Bancorp
09.2022 - Current
Service Advocate
Asurion
07.2021 - 08.2022
Customer Service Representative
Sitel
01.2021 - 07.2021
Customer Service Representative
Concentrix
01.2020 - 01.2021
Sub Aide
Floyd County Board of Education
08.2015 - 09.2017
Dining Room Manager
Shoneys
04.2012 - 04.2014
High School Diploma -
Betsy Layne High School