Natasha Armstrong
Administration
Queens,NY
Summary
Detail orientated administrative professional prepared to offer years of experience and wide ranging expertise. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Senior Surgical Coordinator
Northwell Lenox Hill Hospital
04.2023 - Current
- Educated patients about surgeries and provided treatment plan documentation.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated with facilities to set up surgeries for Orthopedic Spine Surgery
- Facilitated timely referrals to specialists, ensuring optimal patient outcomes and satisfaction levels.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided assistance with medication management.
- Assisted clients with physical therapy exercises.
Operations Supervisor Radiology
LHGV Radiology
08.2022 - 03.2023
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper leadership to provide regular updates on operational progress and challenges faced by the team.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Participated in continuing education programs to stay abreast of advancements in the field of radiology technology.
- Maintained accurate documentation while managing complex cases in a high-volume interventional radiology department.
Insurance Verification Specialist
Northwell Health System
05.2021 - 07.2022
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Ensured compliance with relevant regulations by staying current on updates related to ICD-10-CM/PCS guidelines, CPT codes, HCPCS Level II codes, modifiers usage rules.
Practice Office Coordinator
Northwell Health Greenwich Village
01.2019 - 05.2021
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
Administrative Support Associate (FlexStaff)
Northwell Health Physician Partners
02.2019 - 08.2019
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Bachelor of Science - Human Services
New York City College of Technology of The City University of New York
Brooklyn, NY 09.2018 - 12.2022
Associate of Arts - Liberal Arts And Sciences
New York City College of Technology of The City University of New York
Brooklyn, NY 08.2014 - 06.2017
Certification - Medical Insurance Coding
Roxbury Institute For Medical Coding And Billing
Jamaica, NY 06.2017 - 08.2019
Skills
Scheduling
Workflow planning
Staff scheduling procedures
Team Building
Training and mentoring
Soarian, Allscripts, Gecb, Ecare Next
Syngo, Invision, Carestream
Microsoft Office, PowerPoint, Excel, and Word
CPT and HCPCS coding
Timeline
Senior Surgical Coordinator
Northwell Lenox Hill Hospital
04.2023 - Current
Operations Supervisor Radiology
LHGV Radiology
08.2022 - 03.2023
Insurance Verification Specialist
Northwell Health System
05.2021 - 07.2022
Administrative Support Associate (FlexStaff)
Northwell Health Physician Partners
02.2019 - 08.2019
Practice Office Coordinator
Northwell Health Greenwich Village
01.2019 - 05.2021
Bachelor of Science - Human Services
New York City College of Technology of The City University of New York
09.2018 - 12.2022
Certification - Medical Insurance Coding
Roxbury Institute For Medical Coding And Billing
06.2017 - 08.2019
Associate of Arts - Liberal Arts And Sciences
New York City College of Technology of The City University of New York
08.2014 - 06.2017
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