Natasha Bowen
BIG STONE GAP,VA
Summary
Results-driven customer service representative with over 10 years of experience in conflict resolution and data entry. Skilled in managing high-stress situations, ensuring compliance with regulations, and fostering positive customer relationships for improved satisfaction.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Carexm
Utah
03.2016 - Current
- Responded to patient inquiries, providing accurate information on services and procedures.
- Developed streamlined processes for handling patient complaints, improving resolution times.
- Coordinated with healthcare teams to ensure seamless patient experiences across services.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed complaints effectively, fostering positive customer relationships.
- Collaborated with cross-functional teams to streamline service processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Managed high-volume incoming calls, ensuring prompt and accurate customer service.
- Utilized call management software to streamline communication processes and enhance efficiency.
- Resolved customer inquiries and complaints with professionalism, improving satisfaction ratings.
- Relayed and transcribed written and verbal messages to personnel.
- Managed a high volume of inbound calls while accurately documenting interactions in the company database.
House Cleaner
Self-employeed
Big Stone Gap, VA
06.2012 - Current
- Managed comprehensive cleaning services for residential spaces, ensuring high standards of cleanliness and client satisfaction.
- Developed personalized cleaning plans tailored to individual client needs and preferences, enhancing service quality.
- Utilized eco-friendly products and techniques to promote sustainable cleaning practices within households.
- Trained new cleaners on best practices, safety protocols, and efficient cleaning methods to maintain service excellence.
- Maintained strong relationships with clients through effective communication, addressing concerns promptly and professionally.
- Adapted to diverse environments and challenges, ensuring seamless delivery of services in various residential settings.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
Sales Assocaite/Cashier
Walmart
Big Stone Gap, VA
06.2006 - 06.2010
- Assisted customers in product selection, ensuring high levels of satisfaction and loyalty.
- Maintained knowledge of store promotions and inventory to provide accurate information to customers.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers.
- Collaborated with team members to achieve sales goals and enhance overall customer experience.
- Organized merchandise displays to optimize visibility and accessibility, increasing customer engagement.
- Monitored stock levels and conducted inventory checks to ensure product availability and accuracy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Applied Science - Welding
Mountain Empire Community College
Big Stone Gap, VA05-2023
Skills
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Client relations
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Data collection
- De-escalation techniques
Timeline
Customer Service Representative
Carexm
03.2016 - Current
House Cleaner
Self-employeed
06.2012 - Current
Sales Assocaite/Cashier
Walmart
06.2006 - 06.2010
Associate of Applied Science - Welding
Mountain Empire Community College