Natasha Burch
Deerfield Beach,US
Summary
Dedicated Customer Service Representative experienced in delivering exceptional service and resolving inquiries efficiently. Achieved high levels of customer satisfaction through strong problem-solving skills and effective communication. Focused on enhancing operational efficiency and contributing to team success in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Healthcare Customer Service Representative
Connexus
Deerfield Beach, FL
02.2023 - Current
- Resolved service issues with empathy and clear communication.
- Documented call details and case notes for healthcare follow-up.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Scheduled appointments for patients using the electronic health records system.
Customer Service Representative
Global Response
Fort Lauderdale, FL
08.2020 - 02.2023
- Drove customer retention by proactively resolving problems and documenting details, consistently meeting service level agreements
- Handle customer inquiries across multiple channels while maintaining high satisfaction rates and resolving complex issues through empathetic communication
- Analyze customer feedback patterns to identify recurring issues and implement solutions, contributing to improved service delivery
Cold Caller/Clerk
Nationwide Van Line
Fort Lauderdale, FL
01.2018 - 01.2019
- Streamlined customer service operations by managing multi-channel communications, including inbound calls and visitor assistance, and maintaining accurate records and documentation to enhance customer satisfaction
- Optimized administrative processes by implementing systematic approaches to fee collection and deposit management, minimizing processing time and errors
- Led front-office operations through efficient document handling and inventory management to ensure seamless workflow
Medical Biller (Externship)
Gastroenterology Internal Medicine
Pompano Beach, FL
01.2009 - 02.2009
- Streamlined medical billing workflow with dual-verification system for insurance claims, improving processing time and maintaining accuracy
- Coordinated patient scheduling and insurance verification processes to facilitate smooth clinic operations and enhance patient experience
- Developed patient record management protocols to ensure integration between paper and digital systems while upholding HIPAA standards
Receptionist/Clerk
ALW International
Pompano Beach, FL
01.2003 - 01.2007
- Streamlined medical records management and insurance processing, maintaining front desk operations to ensure seamless patient flow and accurate documentation.
- Coordinated with medical staff to facilitate efficient patient intake, while managing multiple administrative tasks and maintaining office organization.
- Coordinated patient intake with medical staff, managing multiple administrative tasks and ensuring organized office operations.
Sales Representative
Sears Department Store
Pompano Beach, FL
01.2003 - 01.2005
- Fostered positive shopping experiences through personalized customer engagement and proactive problem-solving in fast-paced retail environment, leading to increased customer loyalty
- Streamlined customer service operations by implementing product recommendation system and optimizing sales floor layout for improved accessibility and customer satisfaction
- Managed inventory tracking and merchandise presentation while ensuring high standards of visual merchandising and stock organization to enhance overall store appeal
Education
Diploma - Medical Billing and Coding
Sanford Brown Institute
Fort Lauderdale, FLHigh School Diploma -
Deerfield Beach High
Deerfield Beach, FLSkills
- Customer Service
- Call center operations
- Customer Account Management
- Issue Resolution
- Problem Solving
- Data Entry
- Administrative Support
- Scheduling
- Microsoft Office
- Compliance Awareness
- Communication
Timeline
Healthcare Customer Service Representative
Connexus
02.2023 - Current
Customer Service Representative
Global Response
08.2020 - 02.2023
Cold Caller/Clerk
Nationwide Van Line
01.2018 - 01.2019
Medical Biller (Externship)
Gastroenterology Internal Medicine
01.2009 - 02.2009
Receptionist/Clerk
ALW International
01.2003 - 01.2007
Sales Representative
Sears Department Store
01.2003 - 01.2005
Diploma - Medical Billing and Coding
Sanford Brown Institute
High School Diploma -
Deerfield Beach High