Natasha Caldwell
Ooltewah,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Co-Owner/Administrative Assistant
JLC QuickTax PLLC
01.2010 - Current
- Manage day to day operations of my small Accounting Firm.
- Responding to all calls and questions concerning tax returns and bookkeeping.
- Handle all payroll for the Accounting Firm and other clients.
- Handled employee calendar (vacation time, sick time, Point system) for the Firm
- Collect all forms of payment for all tax services prepared.
- Respond to request from IRS and business banking pertaining to tax returns.
- Manage direct calendar for the Firm and Senior CPA.
Claims Processer
Liberty Dental Plan/TEK Systems
12.2024 - 08.2025
- Process all dental claim for payment
- Adjudicated all dental claims for payment
- Corrected all dental claims for payment
- Sent specific claims to a dental consultant for review for approval of payment.
Onboarding Compliance Specialist
US Xpress
05.2024 - 10.2024
- Responsible for ensuring all drivers are following DOT and USX rules and regulations.
- Contact applicants to obtain missing application information.
- Ensure applicant meets USX hiring guidelines and DOT regulations but reviewing and ordering reports such as MVR, PSP, DAC, Assurant, Driver IQ Pre, Etc.
- Investigate and address any discrepancies with driver history or driver application.
- Verify background information including driving record, employment history, and convictions.
- Assist with Human Resource duties when calculating driver's pay rate.
- Answer inbound and outbound calls pertaining to pre-employment.
- All questions the potential drivers may have prior to orientation and during orientation.
Contract Administration Contractor
BlueCross Blue Shield (Aerotek)
01.2022 - 01.2024
- Creating contracts for all providers and maintaining records regarding contract renewals and issues.
- Maintaining the provider contract database.
- Logging provider contracts in the database.
- Verifying specifications for contracts.
- Work with providers to try and resolve any issues or question regarding contract.
- Making sure that all contracts created are following state and federal regulations.
Claims Processor
BlueCross BlueShield (Aerotek)
11.2020 - 11.2021
- Processing Dental Claims for payment with valid information and all dental K and Z ICD-10 codes
- Processing Medical Claims for payment with valid information all varies ICD-10 code (Clinical Modification and Inpatient Procedures)
- Processing Medical Surveys
Imaging Clerk/Financial Operation
Chattem/Sanofi
07.2013 - 01.2016
- Designed electronic file systems and maintained electronic and paper files.
- Imaging documents, making sure all incoming documents are put into the systems/data base within 48 hours.
- Strong data entry skills to do job efficiently.
- Successfully established effective systems for record retention by creating a database for daily correspondence tracking.
- Update departmental standard operating procedures to accurately reflect the current practices.
Imaging Clerk/IS Services
Shaw Industries
05.2006 - 08.2010
- Setting up applications for new clients/customers within Shaw INC. based on the need and security of the customer.
- Inputting all Sale Records/Invoices from all the customer service departments (rug, carpet, tile, hardwood etc.).
- Reviewed Benefits packages, termination and resignation letters, and lawsuits for Shaw Industries and employees.
- Imaging vital documents of all types. (Privacy release had to be sign by all employees in this department).
- Answering phone calls from Sales Reps.
Data Entry Clerk
Cigna Healthcare
07.2000 - 04.2006
- RDE (Rapid Data Entry), entering all information from healthcare claims. (Medical, Dental, and Hospital).
- Electronic Claim Department
- Ordering electronic claims for corporate audits
- Filing and sorting all electronic Medicare/Medicaid claims for different Cigna locations
Education
Associate of Applied Science - Accounting/Business Administration
Chattanooga State Community College
Chattanooga, TN12-2026
Diploma - undefined
Brainerd High School
Chattanooga, TN06.1995
Skills
- Customer service
- Small business operations
- Customer relations
- Decision-making
- Policy and procedure implementation
- Records management
- Inventory management
- Customer retention
- Customer relationship management (CRM)
- Goal setting
- Change management
- Problem-solving
- Multitasking and organization
Accomplishments
- Managed inventory and office budgeting for supplies for busy office of 5 employees.
- Responded to over 50-100 customer inquiries each day.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Positioned as key team member to transfer 20000+ Contracts from old software copy into new digital database.
- Assisted management with the training of 2 new staff members.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Scheduling - Communicated with Clients through phone, fax, email and in person to schedule appointments and answer inquiries.
Timeline
Claims Processer
Liberty Dental Plan/TEK Systems
12.2024 - 08.2025
Onboarding Compliance Specialist
US Xpress
05.2024 - 10.2024
Contract Administration Contractor
BlueCross Blue Shield (Aerotek)
01.2022 - 01.2024
Claims Processor
BlueCross BlueShield (Aerotek)
11.2020 - 11.2021
Imaging Clerk/Financial Operation
Chattem/Sanofi
07.2013 - 01.2016
Co-Owner/Administrative Assistant
JLC QuickTax PLLC
01.2010 - Current
Imaging Clerk/IS Services
Shaw Industries
05.2006 - 08.2010
Data Entry Clerk
Cigna Healthcare
07.2000 - 04.2006
Diploma - undefined
Brainerd High School
Associate of Applied Science - Accounting/Business Administration
Chattanooga State Community College