Natasha Carroll
Provo,UT
Overview
4
4
years of professional experience
Work History
Morning Manager
Subway
10.2021 - 05.2022
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Waitress
The Sun Glow
04.2018 - 09.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Independence High School
Provo, UT05.2020
Skills
- Business Leadership
- Quality Assurance
- Staff Motivation and Discipline
- Training and Leadership
- Hiring and Onboarding
- Closing Procedures
- Customer Satisfaction
- Kitchen Staff Management
- Scheduling
- Inventory Tracking
- Proper Food Handling
- Creative Arts
Timeline
Morning Manager
Subway
10.2021 - 05.2022
Waitress
The Sun Glow
04.2018 - 09.2018
High School Diploma -
Independence High School