Overview

Work History

Education

Skills

Timeline

Natasha Carroll

Provo,UT

Overview

4

4

years of professional experience

Work History

Morning Manager

Subway

10.2021 - 05.2022

Interacted well with customers to build connections and nurture relationships.
Trained new employees on proper protocols and customer service standards.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Managed purchasing, sales, marketing and customer account operations efficiently.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Supervised creation of exciting merchandise displays to catch attention of store customers.

Waitress

The Sun Glow

04.2018 - 09.2018

Remained calm and poised when dealing with difficult customers or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Used cash registers and credit card machines to cash out customers.
Greeted new customers, discussed specials, and took drink orders.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Bussed and reset tables to keep dining room and work areas clean.

Education

High School Diploma -

Independence High School

Provo, UT

05.2020

Skills

Business Leadership
Quality Assurance
Staff Motivation and Discipline
Training and Leadership
Hiring and Onboarding
Closing Procedures

Customer Satisfaction
Kitchen Staff Management
Scheduling
Inventory Tracking
Proper Food Handling
Creative Arts

Timeline

Morning Manager

Subway

10.2021 - 05.2022

Waitress

The Sun Glow

04.2018 - 09.2018

High School Diploma -

Independence High School