Steffani Giffin
White City
Summary
Dynamic professional with extensive experience as Morning Manager at Stop N Go Market, excelling in customer service and inventory management. Proven track record in enhancing operational efficiency and driving sales growth through effective staff training and relationship building. Committed to delivering exceptional service and fostering team success.
Overview
19
19
years of professional experience
Work History
Morning Manager
Stop N Go Market
White City, OR
03.2018 - Current
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained staff on effective inventory management techniques and cash handling processes.
- Enhanced store presentation by maintaining cleanliness and organization of merchandise displays.
- Implemented promotional strategies to increase product visibility and drive sales growth.
- Monitored stock levels and coordinated timely replenishment of products as needed.
- Implemented inventory management processes, resulting in reduced waste and cost savings for the company.
- Successfully executed company policies and procedures, ensuring the smooth operation of the morning shift while maintaining a focus on customer satisfaction.
- Maximized customer satisfaction with prompt attention to their needs and resolving issues effectively.
- Managed cash handling procedures, ensuring accuracy in financial transactions and minimizing discrepancies on the morning shift.
- Efficiently managed time-sensitive tasks such as food preparation or inventory replenishment, ensuring consistent product availability throughout the morning.
- Provided exceptional customer service while managing employee performance, maintaining high standards of excellence throughout the morning shift.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Owner/Operator
Tri-County Telephone Answering Sevice
Medford, OR
05.2007 - 12.2017
- Managed daily operations, ensuring efficient service delivery and customer satisfaction.
- Developed and implemented training programs for staff, enhancing call handling skills and service quality.
- Oversaw scheduling and staffing to maintain optimal coverage during peak call times.
- Streamlined communication processes, reducing response times and improving client interactions.
- Analyzed performance metrics to identify areas for operational improvement and implemented changes accordingly.
- Led initiatives to enhance technology integration, increasing efficiency in call management systems.
- Established strong relationships with clients, ensuring alignment with service expectations and requirements.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Negotiated contracts with vendors to secure favorable terms for the business.
Education
High School Diploma -
Eagle Point High School
Eagle Point, OR06.1997
Skills
- Customer service
- Inventory management
- Cash handling
- Staff training
- Time management
- Relationship building
- Policy implementation
- Vendor negotiation
- Team leadership
- Reliability
Timeline
Morning Manager
Stop N Go Market
03.2018 - Current
Owner/Operator
Tri-County Telephone Answering Sevice
05.2007 - 12.2017
High School Diploma -
Eagle Point High School