Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natasha Carvallo

Jersey City,NJ

Summary

Driven manager with experience leading operations at two busy coffee shops, bringing strong organizational and leadership skills to ensure smooth daily functions. With a solid background in social media management, I successfully managed their digital presence of multiple cafes for a year, creating engaging content that boosted customer interaction and brand awareness.

Overview

8
8
years of professional experience

Work History

Regional Manager

Hidden Grounds Coffee
10.2021 - Current
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.


Social Media Coordinator

Hidden Grounds Coffee
03.2023 - 03.2024
  • Created social media content with consistent content and tone.
  • Enhanced online engagement with the creation of compelling content for various platforms.
  • Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
  • Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.

Host

Los Cuernos
05.2021 - 09.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Barista Shift Lead

Dulce De Leche Bakery
12.2018 - 04.2021
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Sales Associate

Lords Kids
07.2016 - 09.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

High School Diploma -

William L. Dickinson High School
Jersey City, NJ
06.2014

Skills

  • Customer Service
  • Staff Training and Development
  • Retail Operations
  • Marketing and Promotions
  • Team Leadership
  • Social Media Management
  • Content Creation
  • Social Media
  • Photography and Videography

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Social Media Coordinator

Hidden Grounds Coffee
03.2023 - 03.2024

Regional Manager

Hidden Grounds Coffee
10.2021 - Current

Host

Los Cuernos
05.2021 - 09.2021

Barista Shift Lead

Dulce De Leche Bakery
12.2018 - 04.2021

Sales Associate

Lords Kids
07.2016 - 09.2018

High School Diploma -

William L. Dickinson High School

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Natasha Carvallo