I am a dedicated employee interested in working with the public, looking for an opportunity to showcase my interpersonal skills as well as develop new ones. I enjoy providing trusted and lasting customer experiences.
Overview
15
15
years of professional experience
Work History
Peer Support Specialist
Cognitive Restructuring
Pocatello
02.2024 - Current
Operator
LA Semiconductor
Pocatello
12.2022 - 02.2024
Licensed Insurance CSR
Farmers Ins
04.2021 - 10.2022
Licensed Insurance CSR
Allstate
04.2017 - 04.2021
Medical Records
State Hospital South
03.2016 - 04.2017
Medical Transcriptionist
ISU Medical
10.2010 - 03.2016
Patient Coordinator
Sunsations MedSpa
05.2009 - 01.2011
Education
Certified Youth Support Provider - Mental Health
Mind And Body Counseling
Boise ID
06-2024
Certified Peer Support Specialist
Mind And Body Counseling
Boise, ID
01-2024
Certificate of Completion: Medical Transcription -
Idaho State University
Pocatello, ID
High School Diploma -
Marsh Valley High School
Arimo, ID
Skills
Computer Office skills
Microsoft Office/Word
Types 90 wpm
Personable and individualized customer service
Effective and patient billing explanation
Skilled in customer de-escalation and listening skills
Sales skills highlighting features, benefits, and product value
Teamwork focused and individually driven
Timely and accurate production in a busy work environment
Strict adherence to HIPAA and FERPA standards
Willingness to cross-train in other responsibilities
Communicates effectively with supervisors and peers
Maintains clean organized working environment
Relationship cultivation
Social activity planning
Boundary Setting
Positive environment facilitation
Motivational Interviewing
Resource Navigation
Communication abilities
Timeline
Peer Support Specialist
Cognitive Restructuring
02.2024 - Current
Operator
LA Semiconductor
12.2022 - 02.2024
Licensed Insurance CSR
Farmers Ins
04.2021 - 10.2022
Licensed Insurance CSR
Allstate
04.2017 - 04.2021
Medical Records
State Hospital South
03.2016 - 04.2017
Medical Transcriptionist
ISU Medical
10.2010 - 03.2016
Patient Coordinator
Sunsations MedSpa
05.2009 - 01.2011
Certified Youth Support Provider - Mental Health
Mind And Body Counseling
Certified Peer Support Specialist
Mind And Body Counseling
Certificate of Completion: Medical Transcription -
Data Entry Specialist/Administrative Assistant at Kroll Restructuring AdministrationData Entry Specialist/Administrative Assistant at Kroll Restructuring Administration