Natasha Couto
Lebanon,NH
Summary
Positive and collaborative with passion for providing exceptional customer service and managing inventory efficiently. Possesses strong organizational abilities and keen understanding of automotive parts and systems, equipped with skills in inventory control and vendor relations. Capable of driving sales and improving operational efficiencies to enhance overall business performance.
Overview
1
1
year of professional experience
Work History
Auto Parts Manager
AutoZone
West Lebanon, NH
08.2025 - 09.2025
- Managed inventory levels to ensure availability of essential auto parts.
- Assisted customers in selecting appropriate parts for vehicle repair needs.
- Processed customer transactions accurately using point-of-sale systems.
- Collaborated with team members to optimize store layout and product displays.
- Resolved customer inquiries and complaints efficiently to enhance satisfaction.
- Implemented best practices for storage and organization of auto parts inventory.
- Developed strong relationships with clients and vendors, fostering long-term partnerships.
- Provided supply chain guidance to team of 10 employees.
Customer Service Cashier
Shaws Star Market
West Lebanon, NH
06.2025 - 08.2025
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and gift card transactions accurately.
- Resolved customer complaints with empathy and professionalism.
- Counted money in drawers at beginning and end of each shift.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Handled cash management procedures, ensuring accuracy and compliance.
Customer Service Representative, Cashier
Walmart
West Lebanon, NH
03.2025 - 05.2025
- Assisted customers with product inquiries and resolution of complaints to enhance satisfaction.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales records.
- Maintained knowledge of store policies and promotions to provide informed support to customers.
- Collaborated with team members to address customer needs and improve service delivery.
- Efficiently handled transactions using point-of-sale systems for accurate sales processing.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - Veterinarian Technology
North Shore Community College
Danvers, MA07.2006
High School Diploma -
Essex Agricultural Technical Institute
Hawthorne, MA06-2005
Skills
- Parts ordering
- Stock control
- Ordering parts
- Customer service
- Cash handling
- Customer satisfaction
- Critical thinking
Languages
English
Native or Bilingual
ASL
Native or Bilingual
Timeline
Auto Parts Manager
AutoZone
08.2025 - 09.2025
Customer Service Cashier
Shaws Star Market
06.2025 - 08.2025
Customer Service Representative, Cashier
Walmart
03.2025 - 05.2025
No Degree - Veterinarian Technology
North Shore Community College
High School Diploma -
Essex Agricultural Technical Institute