Natasha Eaton
Greenville,Mississippi
Summary
Experienced Patient Service Representative with special skills in communication, multi-tasking and time management. An efficient, detail oriented team player with the ability to learn quickly, work as a team player, and achieve company objectives.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Delta Health Systems- Oncology/Hematology
08.2023 - Current
- Provides exceptional customer service to patients, answering questions and addressing concerns.
- Verify insurance eligibility and coverage for patients.
- Enters patient demographic and insurance data into electronic medical record system.
- Files and maintains patient records in accordance with HIPAA regulations.
- Manages patient registration process, confirming data accuracy and completeness.
- Uses AllScripts to schedule appointments.
- Answer incoming calls, scheduled appointments and filed medical records.
- Provides excellent customer service to patients and medical staff.
- Maintain current and accurate medical records for patients.
- Schedule patient appointments in respective doctors' calendars and follow up with reminder phone calls.
- Coordinate referrals through insurance and other medical specialists and document details in patient charts.
- Assist in preparation of medical records to release to other medical facilities requesting for patient history and information.
Customer Service Representative
Tower Loan
08.2014 - 08.2023
- Answered telephones and greet customers in a friendly and professional manner.
- Performed all clerical activities including filing, typing, and assembling folders.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing and support policies and procedures.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
Greenville Weston High
Greenville, MSMay 2011
Skills
- Strong verbal and written communication
- Internet/ Multi-line telephone systems
- Team leadership
- Extremely organized
- Document scanning/ Data entry
- Documentation and reporting
- Reception Management
- Patient Greeting
Timeline
Patient Service Representative
Delta Health Systems- Oncology/Hematology
08.2023 - Current
Customer Service Representative
Tower Loan
08.2014 - 08.2023
High School Diploma -
Greenville Weston High
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