Natasha Elbert
Milwaukee,US
Summary
A resourceful results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments for over 10+ years. Known for reliability and adaptability, strategic thinking, and swift capacity to learn and apply new skills that's committed to deliver impactful solutions and enhance organizational performance and growth. A detail-oriented professional with exceptional communication and project management skills who brings fresh perspective and strong commitment to quality and success. Recognized for taking proactive approaches to identifying and addressing issues, with abilities to handle multiple tasks effectively and efficiently while focusing on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
4
4
Certification
Work History
UNITY Prayer Ministry Associate
Unity Worldwide Ministries
07.2022 - Current
- Helped large volume of callers by identifying their goals, directing them to best options and answering questions.
- Multitasked to handle diverse callers needs in high-volume call settings, prioritizing tasks to keep up with challenging deadlines.
- Communicated directly with callers and staff to answer questions and address issues over the phone, through email, chat, and other channels.
- Troubleshoot at-risk accounts and manage escalations as needed.
- Continuously evaluated and identified opportunities to process improvements that positively impact callers experience.
Business Consultant
Bubble Land
04.2020 - 07.2022
- Performed as consultant for business in areas of marketing, logistics, identifying their goals, directing them to best practices, training,and troubleshooting business issues from start to finish.
- Led restructuring of organization internal processes, resulting in improved performance.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Researched and identified solutions to technical problems.
- Continuously evaluated and identified opportunities for improvements that positively impacted all operational experience.
Customer Support Team Leader
Bubble Land
04.2009 - 06.2020
- Delivered exceptional customer support to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped customers by identifying their goals, directing them to best practices and answering product questions.
- Prioritized backlogs, managed daily task and responsibilities.
- Diagnosed and troubleshot hardware, software and network issues and shared it with the IT team.
- Helped large volume of customers every day with professionalism, great energy, positive attitude, while focusing on customer satisfaction.
Education
No Degree - Business Administration And Management
WCTC
Pewaukee, WISkills
- Technical Troubleshooting
- Microsoft Windows and Office
- Attention to Detail
- Problem Resolution
- Call Documentation
- Calm and Professional Under Pressure
- Relationship Building
- Time management abilities
- Good communication skills
Certification
- Business Management, WBIC - 2018
- Start, Run, And Grow Your Business -2018
- Communications and Public Speaking, Udemy - 2017
- Customer Service, Doral Dental - 2009
- Management and Support, WICA - 2007
Timeline
UNITY Prayer Ministry Associate
Unity Worldwide Ministries
07.2022 - Current
Business Consultant
Bubble Land
04.2020 - 07.2022
Customer Support Team Leader
Bubble Land
04.2009 - 06.2020
No Degree - Business Administration And Management
WCTC
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