To contribute relevant experience and education training to a challenging agency and position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Sales Associate
Hibbetts Sports
Columbia, SC
09.2025 - Current
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Prepared merchandise for sales floor by pricing or tagging.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Engaged with customers to build rapport and loyalty.
Maintained detailed knowledge of inventory management systems to streamline stock replenishment processes.
Assistant Agent-in-Charge
SC Department of Probation, Parole & Pardon Services
Columbia, SC
01.2019 - 01.2025
Under limited supervision of the Agent-in-Charge, direct, manage and coordinate the activities of a major multi-functional section of a large county office (Richland County); manage human resources within the section; participate in development, implementation and evaluation of office operating procedures and special county programs for offenders under the Department’s supervision; participate in the implementation of Field Services evaluation plans at the county level; maintain a professional communication network inside and outside the Department; participate in training county staff; promote public relations within the county; and maintain professional competence. Serves as Acting Agent-in-Charge in the absence of the Agent-in-Charge.
Team Leader
SC Department of Probation, Parole & Pardon Services
Columbia, SC
01.2012 - 01.2019
Provided first line supervision, direction & guidance to a team of Probation & Parole Agent; participated in training county staff & maintained professional competence; managed the work flow and work assignments of staff; monitored and evaluated staff job performance & observe staff in the performance of duties; prepared EMPS documents, conducted EMPS interviews & encourage employees’ professional development; assist with the selection of office personnel through recruitment, interviewing of entry level Agent positions, & promotional opportunities when appropriate; created staff schedules, managed vacancies and or vacant caseloads; handled personnel issues & problems with staff; assisted in developing, implementing & evaluating operation procedures within the office to include the identification & development of strategies for dealing with problems; ensured adherence to policies and office operating procedures; GPS responder.
Agent
SC Department of Probation, Parole & Pardon Services
Columbia, SC
01.2004 - 01.2012
Supervised a caseload of approximately 194 offenders serving probation, parole community supervision and Youthful Offender Act sentences; endured compliance with court ordered conditions of release; maintain adherence of offender payment to supervision fees, fine & restitution accounts; investigated violation; issued & executed legal process as necessary; conducted home visit, random drug testing and regular reports; conducted the day to day operation of court proceedings with included pleas & revocation hearing; and testify on behalf of the State in Probation Violation hearings.
Education
Masters of Science - Criminal Justice
South University
Columbia, SC
01.2015
High School Diploma -
Lower Richland High School
Hopkins, SC
06.1992
Bachelor of Science - Criminal Justice
Benedict College
Columbia, SC
01.2003
Skills
Time management
Problem-solving skills
Multi-tasking strength
Exceptional customer service
Money handling
Verbal/written communication
Meeting deadlines
Building rapport
Payment processing
Sales training
Adapt to diverse groups
Accomplishments
Promoted to Team Leader, July. 2012 with the SC Department of Probation and Parole.
Timeline
Sales Associate
Hibbetts Sports
09.2025 - Current
Assistant Agent-in-Charge
SC Department of Probation, Parole & Pardon Services
01.2019 - 01.2025
Team Leader
SC Department of Probation, Parole & Pardon Services
01.2012 - 01.2019
Agent
SC Department of Probation, Parole & Pardon Services