Natasha Gonzalez
Jersey City,NJ
Summary
Proven Bartender with a track record of enhancing customer satisfaction through exceptional service and beverage preparation skills. Adept at managing high-volume events and cultivating loyal clientele, demonstrating strong multitasking and a service-oriented mindset. Trained new staff, ensuring adherence to health and safety standards. Experience in up-scale casual dining establishments, with extensive knowledge of beer, wine and spirits. Friendly and committed to upholding highest standards of customer service, teamwork and safe food handling practices.
Overview
9
9
years of professional experience
Work History
Bartender/Server
JBs on the Beach
03.2019 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
Bartender
BJ's Restaurant & Brewhouse
11.2015 - 03.2019
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Prepared garnishes by evenly slicing and pitting fruits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Followed strict recipes and drink measurements to minimize product used.
Education
High School Diploma -
JP Taravella
Coral Springs, FL06.2014
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Liquor, beer, and wine knowledge
- Patience and Tolerance
- Team player attitude
- Service-oriented mindset
- Professional Appearance
- Beverage Preparation
- Ability to Lift 30 Pounds
Timeline
Bartender/Server
JBs on the Beach
03.2019 - 05.2024
Bartender
BJ's Restaurant & Brewhouse
11.2015 - 03.2019
High School Diploma -
JP Taravella
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