Music , Culture , History , True Crime, Cooking
Natasha Henderson
Oklahoma City,OK
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Service Center Coordinator
Tinker Air Force Base
Oklahoma City, OK
01.2025 - Current
- Responsible for the 660 Military Homes Maintenance Scheduling
- Daily scheduling for maintenance technicians
- Daily Vendor assigning
- Hourly calls to Military housed residents
- Scheduling and Re-scheduling of appointments for residents
- Completion of daily Work Orders
- Following up with vendors and maintenance technicians for completion or rescheduling
- Responsible for labor times, Photos of area of concern and detailed notation of work order
- Gatekeeping: Using a Excel spreadsheet to audit work orders and labor of each appointment completed.
Guest Services Manager
First Americans Museum
Oklahoma City, OK
01.2021 - 01.2024
- Supervise and manage guest services staff schedules and calendars.
- Coordinate with departmental leadership and attend key meetings.
- Collaborate with various departments, including retail operations and the museum café.
- Handle confidential information with discretion and ensure proper organization.
- Prepare and reconcile cash drawers for daily deposits.
- Deliver brief introductions and guided tours for visiting groups.
Guest Services Manager
Science Museum Oklahoma
Oklahoma City, OK
01.2018 - 01.2021
- Managed scheduling for front-of-house employees.
- Prepared and distributed materials for hourly staff.
- Handled confidential documents and maintained accurate organizational systems.
- Coordinated travel arrangements and accommodations for executives and VIP guests.
- Oversaw daily sales and reconciled deposits.
Customer Service Manager
Burlington Stores
Oklahoma City, OK
01.2016 - 01.2018
- Assisted with point-of-sale operations and trained new employees.
- Unloaded and organized merchandise in the back-of-house.
- Provided administrative support to upper management
- Including answering calls
- Responding to emails
- Preparing correspondence.
Summary
Results-driven professional leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction.
Education
High School Diploma -
Mosley High School
Panama City Beach, FLAssociate of Science - Business Administration / Management
Bethune-Cookman University
Daytona Beach, FL 05.2002 - 04.2006
Skills
- Escalation management
- Workflow optimization
- Service level agreements
- Call center operations
- Leadership trained
- Financial reporting
- Staff training and development
- Motivation
- Internal auditing
- Safety trained
- Technology adoption
- Staff supervision
- Document processing
- Service quality assurance
Certification
CPR Certified
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leave401k matchPaid time offStock Options / Equity / Profit Sharing4-day work weekWork from home optionFlexible work hoursInterests
Timeline
Service Center Coordinator
Tinker Air Force Base
01.2025 - Current
Guest Services Manager
First Americans Museum
01.2021 - 01.2024
Guest Services Manager
Science Museum Oklahoma
01.2018 - 01.2021
Customer Service Manager
Burlington Stores
01.2016 - 01.2018
Associate of Science - Business Administration / Management
Bethune-Cookman University
05.2002 - 04.2006
High School Diploma -
Mosley High School
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