Javier Yanes
Key West
Summary
Results-driven professional with a strong track record in relationship building and project management from inception to completion. Proven ability to coach individuals towards achieving their goals while demonstrating exceptional communication skills. Skilled in making critical decisions under pressure to navigate challenges effectively.
Overview
8
8
years of professional experience
Work History
Service Center Coordinator
NAS Key West Homes
Key West
12.2024 - Current
- Assigned and dispatched service requests to the maintenance team for a timely response.
- Facilitated customer communication and resident relations to enhance operational efficiency.
- Assisted the Facility Manager with scheduling vendor work in occupied and vacant homes.
- Conducted quality assurance reviews of work orders to ensure accurate completion in Yardi.
- Maintained inventory and budgeting.
- Resolved customer complaints promptly.
- Managed day-to-day communications with multiple vendors simultaneously.
Guest Experience Manager
Brightwild
Key West
03.2024 - 12.2024
- Managed guest experience from initial inquiries through post-checkout follow-ups.
Worked alongside team members and service providers to uphold accommodation standards.
Performed regular inspections and maintenance audits before guest and owner arrivals.
Communicated with third-party reservation systems to verify the accuracy of bookings.
Property Manager
VACASA
Key West
08.2022 - 03.2024
- Executed property rental strategies, advertising, and filling vacation rentals successfully.
Ensured premises security through routine inspections and maintenance before guest check-ins.
Resolved guest and homeowner inquiries promptly across various communication channels.
Managed specific property portfolios while assisting operations across multiple locations.
Provided cross-coverage support to team members, maintaining workflow continuity.
Demonstrated reliability and responsiveness throughout all property management tasks.
Admitting Clerk
Lower Keys Medical Center
Key West
03.2019 - 12.2021
- Ensured that all the patients filled the required registration forms and evaluated it for accuracy of information. Prepared and maintained the medical charts and updated regularly.
- Maintained a new and clean reception area which is in compliance with the Hospital policies and procedures. Updated the patient’s records after every visit. Maintained copies of the doctor’s reports and medical tests. Answered phones and directed calls to appropriate staff.
Assistant Manager
Dion's Quik Mart
Key West
11.2017 - 02.2019
- Assisted in gatherings to move materials and equipment for the assigned displays.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Balance store monies and reconcile office paperwork.
- Supervised employees engaged in sales work, taking of inventories, keeping operating records and preparing daily record of transactions. Consistently met or exceeded daily and quarterly goals.
Education
High School Diploma -
Key West High School
Key West, Florida06.2017
Skills
- Service request dispatch
- Vendor coordination
- Quality assurance
- Inventory management
- Budget oversight
- Property maintenance
- Time management
- Risk assessment
- Customer relationship management
- Communication planning
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Service Center Coordinator
NAS Key West Homes
12.2024 - Current
Guest Experience Manager
Brightwild
03.2024 - 12.2024
Property Manager
VACASA
08.2022 - 03.2024
Admitting Clerk
Lower Keys Medical Center
03.2019 - 12.2021
Assistant Manager
Dion's Quik Mart
11.2017 - 02.2019
High School Diploma -
Key West High School