Natasha Holliday
Birmingham
Summary
Dynamic Patient Service Manager with extensive experience at Children's of Alabama Hospital, excelling in training and development while ensuring compliance with health regulations. Proven track record in team leadership and conflict resolution, driving operational efficiency and enhancing customer service excellence. Proficient in SAP, with a strong focus on achieving key performance indicators.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Patient Service Manager
Children's of Alabama Hospital
Birmingham
02.2024 - Current
- Resolved customer complaints promptly to maintain high levels of customer satisfaction.
- Trained and mentored staff on food safety and service standards, resulting in enhanced compliance.
- Supervised kitchen staff operations, maintaining compliance with health and safety regulations.
- Managed daily food service operations and staff scheduling to improve service delivery.
- Enforced health regulations to ensure adherence to local standards.
- Adhered to company policies regarding food safety, quality, and sanitation.
- Hired, trained, and evaluated team members to maximize productivity levels.
- Monitored staff and customer actions to uphold health and safety standards.
Food Service Director
Thompson Hospitality
Birmingham
10.2020 - 02.2024
- Directed food service operations for diverse dining facilities across multiple locations.
- Led workforce of 100, enhancing engagement and collaboration across teams.
- Delivered high service levels to operators, consistently meeting Key Performance Indicators (KPIs).
- Oversaw P&L for distribution center, maintaining financial performance and accountability.
- Designed and implemented distribution center operations, driving continuous improvement.
- Managed inventory control and procurement processes for food and supplies.
- Facilitated communication between operators and management to align needs with capabilities.
- Demonstrated strong analytical skills to prioritize tasks and initiate solutions.
Training General Manager
Whataburger
Birmingham
07.2012 - 08.2020
- Coached and developed team members to enhance skills and performance
- Recruiting and building teams with the best people
- Recognized and rewarded team contributions to foster motivation and engagement
- Reviewed budget allocations to ensure accuracy and alignment with financial goals
- Allocated projects to team members according to their skills
- Scheduling and deploying team to promote excellent shifts
Training General Manager
Taco Bell
Champaign
10.2009 - 07.2012
- Developed a cohesive team
- Ensured compliance with food and labor regulations
- Interacted with customers and restaurant team to enhance service quality
- Resolved issues promptly
- Conducted recruitment and termination processes
Supervisor
Pilgrim's Pride
Bossier City
10.2005 - 10.2009
- Communicated with leads and management to ensure quality standards for products
- Input inventory into SAP and resolve discrepancies to ensure accurate records
- Assisted accounting department in investigating inventory issues to support financial accuracy
- Demonstrated strong organizational skills in managing tasks and priorities
- Prepare requested reports
- Compute and record important information
CNA
Miller Healthcare
Kankakee
09.1997 - 02.2005
- Delivered compassionate, hands-on healthcare to enhance patient comfort
- Monitored vital signs
- Assisted with feeding patients to ensure nutritional needs were met
- Operated mechanical lifts to assist patients
- Supported patient care in hospital environment
- Scheduled patient activities
- Communicated patient's condition to the nurse in charge
- Changed and arranged beds for patient comfort
Education
Bachelor's degree - Human Resource Management
Louisiana State University
Shreveport, LA05.2005
Skills
- Human resources management
- Talent acquisition and recruiting
- Employee onboarding
- Performance evaluation
- Training and development
- Payroll processing
- Interview techniques
- Taleo and Workday proficiency
- Operations oversight
- Team leadership
- Microsoft Office expertise
- Customer service excellence
- Conflict resolution
- Presentation skills
Awards
- Best in Class Total Team Turnover, 04/01/17, Lowest in the company to with turnover
- Most Improved GOP, 04/01/17
- Certified Training General Manager, 12/01/16
Certification
- ServSafe Food Protection Manager, 07/01/21, 07/01/26
- ServSafe Instructor and Proctor, 08/01/21, 08/01/24
- D.I.S.C.
- Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Management & leadership skills: Impact & influence, 07/01/20, Highly Proficient, Choosing the most effective strategy to inspire and influence others to meet business objectives.
- Nursing assistant skills, 05/01/20, Proficient, Providing nursing aid to patients using knowledge of relevant equipment and procedures.
- General manager (hospitality), 07/01/20, Proficient, Performing business math, reading and interpreting P&L statements, and solving group scheduling problems.
Timeline
Patient Service Manager
Children's of Alabama Hospital
02.2024 - Current
Food Service Director
Thompson Hospitality
10.2020 - 02.2024
Training General Manager
Whataburger
07.2012 - 08.2020
Training General Manager
Taco Bell
10.2009 - 07.2012
Supervisor
Pilgrim's Pride
10.2005 - 10.2009
CNA
Miller Healthcare
09.1997 - 02.2005
Bachelor's degree - Human Resource Management
Louisiana State University