Jonkneeica Abimbola
Houston,TX
Summary
Enthusiastic Student Teacher with good leadership and interpersonal skills. Talented in providing strong quality instruction and creating positive learning environments. Dedicated to helping creative supportive, stimulating and learning-focused classroom environments.
Overview
12
12
years of professional experience
Work History
Care Navigator
UnitedHealthcare
05.2022 - Current
- Maintained confidential health information according to state and federal regulations.
- Educated member on gaps in care and assisted with scheduling provider appointments.
- Facilitated communication between patients and various departments and staff.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Identified gaps in care and assisted in closure of gaps.
- Assisted members with social determinants of health and linked to appropriate community resources.
Benefits Advocate
UnitedHealthcare
01.2015 - 05.2022
- Benefit advocate Work at home, UNITEDHEALTHCARE
- Educate members on plan benefits
- Assist with scheduling appointments and filing appeals
- Assist with medical claims and pharmacy concerns
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Strengthened communication skills through regular interactions with others
- Adaptable and proficient in learning new concepts quickly and efficiently
Customer Service Specialist
AT&T
01.2012 - 01.2015
- Educate and assist customers with account management through myATT app and OLAM
- Assist customers with account billing concerns
- Handle customer’s inquiries regarding accounts
- Assist colleagues with challenging customers and escalations
- Assist members with plan changes and equipment purchases based on their needs
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Sociology
UNIVERSITY OF LOUISIANA
Lafayette, LA05.2010
Skills
- Time Prioritization
- Critical Thinking
- Great communicator with exceptional people skills
- Proficient with Microsoft Word, Excel and Powerpoint
Timeline
Care Navigator
UnitedHealthcare
05.2022 - Current
Benefits Advocate
UnitedHealthcare
01.2015 - 05.2022
Customer Service Specialist
AT&T
01.2012 - 01.2015
Bachelor of Arts - Sociology
UNIVERSITY OF LOUISIANA
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