Natasha Jimenez
Sheboygan
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express Hotel
Sheboygan
05.2024 - 07.2025
- Greet and welcome guests upon arrival with a warm and friendly attitude.
- Manage check-in and check-out processes efficiently while ensuring accuracy in data entry.
- Handle guest inquiries and provide information about services, amenities, and local attractions.
- Maintain an organized front desk area, ensuring all materials are stocked and readily available.
- Process reservations and cancellations using phone systems and computer software.
- Assist with clerical duties such as filing, proofreading documents, and managing correspondence.
- Address guest complaints or concerns promptly and professionally to ensure satisfaction.
- Collaborate with other departments to fulfill guest requests and enhance their experience
Maintenance Technician
Kohler Co.
Kohler
06.2015 - 12.2022
- Maintained accurate records of all maintenance activities performed.
- Worked closely with engineering team to develop innovative solutions for existing.
- Perform routine maintenance and repairs on equipment and machinery to ensure optimal performance.
- Fabricate parts as needed and perform welding tasks to support maintenance operations.
- Maintain accurate records of maintenance activities using a Computerized Maintenance Management System (CMMS).
- Collaborate with team members to identify areas for improvement in equipment reliability and performance.
- Respond promptly to maintenance requests from staff, ensuring minimal disruption to operations.
- Adhere to all safety protocols and regulations while performing maintenance tasks.
Education
Welding Certification - Industrial Welding
McAllen Career's Institute
McAllen, TX05-2012
Skills
- Front desk operations
- Customer service
- Reservation management
- Data entry accuracy
- Welding/Flux Core
- Blueprint reading and interpretation
- Shielded Metal Arc Welding (SMAW) or Stick welding
- Metal Fabrication
- Proficient in operating welding tools such as: Welding machines, Cutting torches, Grinders, Plasma cutters
- Weld inspection/ Quality control
Timeline
Front Desk Agent
Holiday Inn Express Hotel
05.2024 - 07.2025
Maintenance Technician
Kohler Co.
06.2015 - 12.2022
Welding Certification - Industrial Welding
McAllen Career's Institute