Natasha Keltner
Entry level help desk
Greensburg,KY
Summary
Dedicated professional with 8 years of diverse experience, eager to transition into an entry-level help desk role. Proven expertise in troubleshooting and user support, supported by a solid foundation in access control and risk assessment. Exceptional communication skills and a collaborative spirit enable effective teamwork to maintain secure environments. Currently pursuing a Bachelor's degree in Cybersecurity, demonstrating a strong commitment to enhancing technical proficiency and expertise in web application security. Prepared to leverage a background in security and customer service excellence to elevate IT support operations.
Overview
8
8
years of professional experience
Work History
Security Officer
Gardaorld Security Services
01.2020 - 2025
- Monitored and enforced access control protocols to ensure safety
- Responded to incidents with calm, clear communication
- Collaborated with staff to maintain secure environments
- Developed situational awareness and risk assessment skills
Travel Agent Supervisor
American Express Travel
01.2019 - 01.2020
- Helped customers book, reschedule and cancel flight and hotel arrangements
- Applied travel points to a reservation
- Communicated with airlines on behalf of customer
Bakery Associate
Walmart
01.2016 - 01.2018
- Assisted customers with their orders
- Stocked bakery produces
- Baked and Sliced Bread
- Got Doughnuts ready for morning
- Assisted in Deli
Education
B.S. - Cyber Security
Full Sail University
10.2024
Skills
Customer Service Excellence
Affiliations
Women in Tech and Women in Cybersecurity
Timeline
Security Officer
Gardaorld Security Services
01.2020 - 2025
Travel Agent Supervisor
American Express Travel
01.2019 - 01.2020
Bakery Associate
Walmart
01.2016 - 01.2018
B.S. - Cyber Security
Full Sail University
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