Natasha Keltner
Entry level help desk
Greensburg,KY
Summary
Dedicated professional with 8 years of diverse experience, eager to transition into an entry-level help desk role. Proven expertise in troubleshooting and user support, supported by a solid foundation in access control and risk assessment. Exceptional communication skills and a collaborative spirit enable effective teamwork to maintain secure environments. Currently pursuing a Bachelor's degree in Cybersecurity, demonstrating a strong commitment to enhancing technical proficiency and expertise in web application security. Prepared to leverage a background in security and customer service excellence to elevate IT support operations.
Overview
8
8
years of professional experience
Work History
Security Officer
Gardaorld Security Services
01.2020 - 2025
- Monitored and enforced access control protocols to ensure safety
- Responded to incidents with calm, clear communication
- Collaborated with staff to maintain secure environments
- Developed situational awareness and risk assessment skills
Travel Agent Supervisor
American Express Travel
01.2019 - 01.2020
- Helped customers book, reschedule and cancel flight and hotel arrangements
- Applied travel points to a reservation
- Communicated with airlines on behalf of customer
Bakery Associate
Walmart
01.2016 - 01.2018
- Assisted customers with their orders
- Stocked bakery produces
- Baked and Sliced Bread
- Got Doughnuts ready for morning
- Assisted in Deli
Education
B.S. - Cyber Security
Full Sail University
10.2024
Skills
Customer Service Excellence
Problem solving
Communication
Documentation & Record-Keeping
Technical Proficiency
Multitasking & Time Management
Management
Leadership
Visitor tracking
Emergency response
General security
Report writing
Stationary surveillance
Patrol operations
Affiliations
Women in Tech and Women in Cybersecurity
Timeline
Security Officer
Gardaorld Security Services
01.2020 - 2025
Travel Agent Supervisor
American Express Travel
01.2019 - 01.2020
Bakery Associate
Walmart
01.2016 - 01.2018
B.S. - Cyber Security
Full Sail University