Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Ladson

Philadelphia,PA

Summary

Detail oriented professional with seven years of strong analytical skills within pharmaceuticals. In addition to being able to act independently and within a team atmosphere while adhering to managerial responsibilities. Responsible for remaining knowledgeable on regulatory guidelines and policies, while training incoming pharmacy technicians. A self-motivated individual with more than eight years of experience in customer service, collecting data while seamlessly demonstrating trouble shooting tactics and preparing client prescriptions.

Overview

2
2
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
White Plains, NY
05.2016 - 03.2018
  • Acted as a liaison between health care providers and clients.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Ordered medications from wholesalers as needed and maintained records of incoming shipments.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Received payment from customers and processed credit card transactions when necessary.
  • Managed pharmaceutical inventory.
  • Trained incoming Technicians.

Pharmacy Technician

Target Pharmacy
White Plains, NY
07.2010 - Promoted
  • Performed data entry for patient profiles, billing information and prescriptions.
  • Provided customer service to patients by answering questions about medications via in person or telephone.
  • Managed filing of prescriptions, both electronically and manually.
  • Ordered medications from wholesalers as needed and maintained records of incoming shipments.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Resolved customer complaints in a timely manner while maintaining professionalism.
  • Responsible for returning expired medications.
  • Updating and creating client profiles utilizing pharmacy software.
  • Assisted pharmacist with clearing high volume of prescriptions.

Guest Services Representative

Target
White Plains, NY
06.2009 - Promoted
  • Acted as the main point of contact in order to develop and maintain guest relationships by ensuring customer satisfaction.
  • Responsible for handling customer questions, complaints, issues while providing a solution.
  • Handled merchandise returns and exchanges in a timely manner with minimal customer wait time.
  • Responsible for performing customer transactions for payment.
  • Provided information about products and services available to customers.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Answered phone calls from customers promptly and courteously.
  • Met and exceeded productivity targets by handling every interaction with impeccable customer service.

Education

Associate of Arts - Liberal Arts And General Studies

Bronx Community College of The City University of New York
The Bronx, NY
05.2013

Skills

  • Client Coordination
  • Monitoring drug supply
  • Bi- lingual (Spanish)
  • Insurance Verification
  • Rx terminology
  • Software proficiency
  • PTCB Certification

Timeline

Pharmacy Technician

CVS Pharmacy
05.2016 - 03.2018

Pharmacy Technician

Target Pharmacy
07.2010 - Promoted

Guest Services Representative

Target
06.2009 - Promoted

Associate of Arts - Liberal Arts And General Studies

Bronx Community College of The City University of New York

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Natasha Ladson