Quadaiza Thompson
West Columbia,SC
Summary
Proven Customer Service Representative at Walmart, adept in complaint resolution and product knowledge, enhanced customer satisfaction through exceptional service and support. Skilled in prioritizing tasks and fostering strong teamwork, significantly improving service levels. Demonstrates a unique blend of empathy and efficiency, ensuring customer needs are met with professionalism.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Walmart
Irmo, SC
03.2017 - Current
- Developed positive relationships with customers through friendly interactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate of Arts -
Midlands Technical College
West Columbia, SCSkills
- Complaint resolution
- Training, development, aptitude
- Prioritization
- Stock management
- Strong teamwork
- Retail store support
- Product knowledge
- Follow-up skills
- Customer service
- Order fulfillment
Affiliations
- Reading
- Shopping
- Gaming
Timeline
Customer Service Representative
Walmart
03.2017 - Current
Associate of Arts -
Midlands Technical College
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