NATASHA LITTLE
Chicago,IL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Patient Access Specialist
Rush Medical Center
Chicago, IL
11.2022 - Current
- Scheduled and registered patients, providing initial contact for medical office visits.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Handled sensitive situations involving distressed patients with empathy, maintaining professionalism throughout interactions.
- Providing excellent customer service by promptly answering patient inquiries.
Financial Assessor
Northwestern Medical Faculty Foundation
03.2019 - 10.2022
- Meet current productivity and quality standards in timely resolution of claim edits.
- Complete claims and resubmit clean claims.
- Registration denials.
- Ensured accurate chart coverages by updating incorrect information.
- Followed regulatory billing requirements and reported suspected breaches or concerns to management.
Patient Registrar/ Patient Access
Presence Resurrection Medical Center
04.2016 - 10.2018
- Greeted patients, visitors and answered telephone in a prompt and courteous manner
- Verified and entered patient information including insurance, eligibility and demographics into patient management system
- Collected and posted co-payments and other out of pocket expenses from patients
- Communicated with nursing staff to aid in patient care and processing.
Education
Medical Assistant Diploma -
Coyne College
Chicago, IL02.2013
Skills
- Patient Scheduling
- Medical Billing
- Medical Terminology
- CPR Certified
- Patient documentation
- Co-payment collection
- Patient Registration
References
References available upon request.
Timeline
Patient Access Specialist
Rush Medical Center
11.2022 - Current
Financial Assessor
Northwestern Medical Faculty Foundation
03.2019 - 10.2022
Patient Registrar/ Patient Access
Presence Resurrection Medical Center
04.2016 - 10.2018
Medical Assistant Diploma -
Coyne College
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