Natasha Lopez
Jacksonville,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Overview
13
13
years of professional experience
Work History
Owner/Operator Collections Specialist
Amass Solutions
09.2018 - Current
- Managed high-volume accounts to recover outstanding debts efficiently.
- Developed and implemented effective collection strategies to improve recovery rates.
- Trained and mentored junior staff on best practices in debt collection techniques.
- Led collections team to enhance recovery rates through effective communication strategies.
- Streamlined processes for managing delinquent accounts.
- Managed patient accounts to ensure timely collections and minimize outstanding balances.
Collections Manager
Qualcare Medical Group
01.2016 - 09.2016
- Managed regular reporting on collections performance, driving accountability within the team.
- Collaborated with cross-functional teams to resolve escalated customer issues efficiently.
- Researched accounts and completed due diligence to resolve collection problems.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Established procedures for collection of past due amounts.
Medical Billing and Collections Specialist
Rea Medical Consulting & Collections
01.2016 - 08.2016
- Managed end-to-end medical billing processes to ensure timely submission of claims.
- Collaborated with healthcare providers to resolve billing discrepancies and improve collection rates.
- Analyzed patient accounts for accuracy and compliance with insurance regulations.
- Implemented process improvements that enhanced efficiency in claims processing workflows.
HR Team
Phlebotek Solutions
02.2014 - 03.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Call Center Representative
In Channel Marketing
02.2013 - 09.2014
- Managed high volume inbound and outbound calls, ensuring exceptional customer service standards were met.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty through effective communication.
- Managed scheduling and appointment confirmations to optimize client interactions.
- Communicated effectively with clients to understand needs and provide tailored solutions.
Education
Associate of Arts - Business
Broward College
Fort Lauderdale, FL08-2014
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Staff hiring
Languages
Spanish
Limited Working
Portuguese
Limited Working
Timeline
Owner/Operator Collections Specialist
Amass Solutions
09.2018 - Current
Collections Manager
Qualcare Medical Group
01.2016 - 09.2016
Medical Billing and Collections Specialist
Rea Medical Consulting & Collections
01.2016 - 08.2016
HR Team
Phlebotek Solutions
02.2014 - 03.2015
Call Center Representative
In Channel Marketing
02.2013 - 09.2014
Associate of Arts - Business
Broward College
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