Natasha Massie
Puyallup
Summary
Accomplished and results-driven leader with a proven track record in guiding high-performing teams to success. Demonstrated expertise in team development, and effective decision-making. Known for fostering a positive work environment and driving organizational growth. Exceptional communication and interpersonal skills, coupled with a keen ability to inspire and motivate teams toward achieving ambitious goals.
Overview
10
10
years of professional experience
Work History
Patient Access Supervisor/ Emergency & Main Outpatient Departments
Conifer Health Solutions/ St. Elizabeth Critical Access Hospital
06.2022 - Current
- Responsible for the administrative oversight of 20+ staff members supporting the Patient Access areas for inpatient and outpatient.
Patient Access Referral Coordinator
VMFH/ FMG
12.2020 - 05.2022
- Processed high volume of referrals for 3 general surgery providers.
Patient Access Representative II- Front Desk Registar (Hematology\Oncology)
Conifer Health Solutions/ St. Anne Cancer Center
06.2020 - 12.2020
- Responsible for all registration and check in duties for Hematology/Oncology patients.
Patient Access Radiology Scheduler
Conifer Health Solutions/ CHI Franciscan St. Anne Hospital
06.2019 - 06.2020
- Scheduled radiology exams for 9 different modalities via EPIC system with a comprehensive knowledge of the protocols, procedures and preparation for each test ordered.
Claims Associate- Lead
State Farm Mutual Automobile Insurance Company
06.2017 - 10.2018
- Delivered remarkable service throughout the reporting and handling of high volume auto/property damage, low complexity claims.
Billing Collections Manager
Ameripath/Quest Diagnostics
07.2014 - 02.2016
- Supervised team that answered high volume of calls from patients or their representatives regarding patient bill balances, payment plans, credit card payments, patient pricing, rebilling insurance companies and general customer concerns.
Education
Associates - Office Management/ Medical Office
Pierce College
Puyallup, WA06.2011
Skills
- Billing
- Customer Service Skills
- Epic
- HIPAA
- Medical Terminology
- Problem solving
- Medical Scheduling
- Transcription
- Insurance Verification
- Medical Office Experience
- Hospital Experience
- Team/Rapport building
- Referrals
- Kronos
- Performance Management
- EMR Systems
- Management
- Leadership
- Business development
- Financial services
- Communication skills
- Customer service
Additional Information
References are available upon request.
Timeline
Patient Access Supervisor/ Emergency & Main Outpatient Departments
Conifer Health Solutions/ St. Elizabeth Critical Access Hospital
06.2022 - Current
Patient Access Referral Coordinator
VMFH/ FMG
12.2020 - 05.2022
Patient Access Representative II- Front Desk Registar (Hematology\Oncology)
Conifer Health Solutions/ St. Anne Cancer Center
06.2020 - 12.2020
Patient Access Radiology Scheduler
Conifer Health Solutions/ CHI Franciscan St. Anne Hospital
06.2019 - 06.2020
Claims Associate- Lead
State Farm Mutual Automobile Insurance Company
06.2017 - 10.2018
Billing Collections Manager
Ameripath/Quest Diagnostics
07.2014 - 02.2016
Associates - Office Management/ Medical Office
Pierce College
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