Credentialing Coordinator
Open To Work
PHYLLIS LLOYD
Christus Health
TEXARKANA,TX
Work Preference
Desired Job Title
Patient Access SupervisorBenefits Implementation ContractorTesting Coordinator
Work Type
Full TimeContract Work
Location Preference
RemoteOn-SiteHybrid
Location:
TEXARKANA, TX, US
Open to relocation:
Yes
Important To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave
4
Certification
12
Years of experience
Developed skills in healthcare environment, including leadership and operational management, seeking to transition into new field. Proficient in managing complex workflows and enhancing patient interactions. Focused on leveraging these capabilities to contribute to dynamic and evolving industry.
Work History
Patient Access Supervisor
12 Years- Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Established strong relationships with insurance providers through effective communication channels to expedite claim processing activities when necessary.
- Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
- Maintained compliance with all relevant regulations including HIPAA guidelines on patient privacy protection while handling sensitive information during registration processes.
- Served as a key resource for senior leadership in developing strategic plans for the growth and expansion of Patient Access services, contributing valuable insights based on firsthand experience managing daily operations.
- Facilitated cross-functional collaboration between departments to streamline processes and provide seamless patient care services.
- Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
- Served as a liaison between patients, physicians, and administrative staff to address concerns or questions related to registration or billing issues effectively.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting goals for future growth and development.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Benefits Implementation Contractor
4 Years 9 Months- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Check adequacy and propriety of the benefits team. Audit and monitor benefits program and elections.
Testing Coordinator
2 Years 10 Months- Trained new testing team members and provided continuous mentoring.
- Enhanced testing efficiency by streamlining test coordination processes and procedures.
- Maintained testing center statistics. Prepared reports and made recommendations to the Dean of Education concerning staffing and programming implications.
- Promoted a positive work environment by fostering strong relationships with colleagues, students alike in the pursuit of shared goals regarding testing success.
Education
Bachelor of Science - Criminal Justice
Associate of Science - Child Development
Minor - Child Abuse Recognition And Prevention
Skills
HIPAA compliance
Effective problem solving
Team management
Insurance verification
Organizational Skills
Management
Databases
Litigation
Billing
Customer Service
Human Resources
Legal Research
Multitasking
Strong leadership
Appointment scheduling
Certification
- Certified Paralegal
- Certified Legal Assistant
- Westlaw Certification
- HUD Grant Writing
- Medical Coding
Timeline
Patient Access Supervisor
Christus Health
08.2014 - CurrentRead More
Benefits Implementation Contractor
On-Target Supplies & Logistics, LTD.
08.2009 - 05.2014Read More
Testing Coordinator
DISD
08.2006 - 06.2009Read More
Grambling State University
Bachelor of Science from Criminal Justice
Read More
GRAMBLING STATE UNIVERSITY
Associate of Science from Child Development
Read More
Grambling State University
Minor from Child Abuse Recognition And Prevention
Read More