Natasha Mcdonald
Bowling Green,Kentucky
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
8
8
years of professional experience
Work History
Medical Dispatcher
Combined Communications
Bow, Kentucky
07.2023 - Current
- Answered incoming calls from patients, physicians and other medical personnel to coordinate medical transportation services.
- Maintained accurate records of patient information, including name, pickup location, destination and any special needs or circumstances.
- Dispatched drivers to pick up patients in a timely manner while ensuring their safety and comfort.
- Resolved customer complaints in an efficient and professional manner.
CLAIMS INTAKE SPECIALIST
Qrm
White House, TN
02.2020 - 02.2024
- Researched disputed claims on callers' behalf to assist in liability decisions
- Input fmla hours for callers
- Interfaced with other departments to obtain necessary information required for resolution of claims
- Communicated with claimants to answer questions regarding claim status and processes
- Recorded and maintained insurance policy and claims information in database systems
- Transmitted claims for payment and further investigation
- Prepared insurance claim forms and related documents and reviewed them for completeness
- Processed and recorded new insurance policies and claims
FORKLIFT OPERATOR
TSC
Franklin, KY
05.2016 - 01.2020
- Reported damaged and misplaced items to supervisors and took steps to avoid further complications
- Loading and unloading shipments
- Used radios to communicate with other team members and streamline work processes
- Met financial goals by adhering to production and delivery deadlines
Education
HIGH SCHOOL DIPLOMA -
Franklin Simpson High School
FRANKLIN, KENTUCKY05.2002
Associate of Science - Medical Insurance Coding
Southcentral Kentucky Community And Technical College
Bowling Green, KYSkills
- Verifying Coverage
- Office Operations
- Information Inputting
- Intake Forms
- Spreadsheet Tracking
- Inquiry Requests
- Administrative Support
- Document Uploading
- Information Updates
- Status Updates
- Inputting Claims
- Data Entry Software
Timeline
Medical Dispatcher
Combined Communications
07.2023 - Current
CLAIMS INTAKE SPECIALIST
Qrm
02.2020 - 02.2024
FORKLIFT OPERATOR
TSC
05.2016 - 01.2020
HIGH SCHOOL DIPLOMA -
Franklin Simpson High School
Associate of Science - Medical Insurance Coding
Southcentral Kentucky Community And Technical College
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