Maria C Reyes Marcos
SOUTH GATE,United States
Summary
Dynamic Dispatcher with proven expertise at Southland Transit, excelling in route optimization and real-time vehicle tracking. Recognized for enhancing customer satisfaction through effective communication and problem-solving. Skilled in data entry and stress tolerance, consistently improving operational efficiency and ensuring safety compliance in high-pressure environments.
Experienced with front desk management, ensuring seamless flow of operations and excellent guest interactions. Utilizes effective communication skills to address inquiries and coordinate with internal teams. Knowledge of scheduling systems and office software, contributing to organized and efficient workflow.
Overview
9
9
years of professional experience
Work History
Dispatcher
Southland Transit.
03.2023 - Current
- Coordinated daily transit schedules to optimize routes and reduce delays.
- Monitored real-time vehicle locations using GPS tracking systems.
- Communicated effectively with drivers to address concerns and ensure safety compliance.
- Assisted in training new dispatchers on operational protocols and communication tools.
- Analyzed service performance data to identify trends and improve efficiency.
- Developed contingency plans for unexpected service interruptions or emergencies.
- Enhanced customer satisfaction by resolving passenger inquiries promptly and professionally.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
Front Office Assistant
Vernon Sales
03.2017 - 2020
- Managed front desk operations, greeting clients and directing inquiries efficiently.
- Assisted in scheduling appointments using office management software, enhancing workflow efficiency.
- Maintained organized filing system for client records, ensuring easy access to information.
- Processed incoming and outgoing mail, contributing to effective communication channels.
- Developed customer service protocols that improved client satisfaction rates and streamlined communications.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Updated client databases regularly while maintaining accuracy in contact details comprehensively.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
- Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
- Reduced wait times for visitors by implementing more efficient check-in process.
Building Maintenance Worker
LAUSD
05.2021 - 2022
- Coordinated daily transit schedules to optimize routes and reduce delays.
- Monitored real-time vehicle locations using GPS tracking systems.
- Communicated effectively with drivers to address concerns and ensure safety compliance.
- Assisted in training new dispatchers on operational protocols and communication tools.
- Analyzed service performance data to identify trends and improve efficiency.
- Developed contingency plans for unexpected service interruptions or emergencies.
- Enhanced customer satisfaction by resolving passenger inquiries promptly and professionally.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
Food Service Worker
Legacy High School
03.2020 - 2021
- Prepared and served nutritious meals in compliance with health and safety regulations.
- Assisted in maintaining cleanliness and organization of food service areas.
- Collaborated with team members to ensure efficient meal service during peak hours.
- Operated kitchen equipment, following safety protocols to prevent accidents.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Implemented waste reduction practices to enhance sustainability efforts within the cafeteria.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Front Office Medical Assistant -
ELAC
South Gate, CAHigh School Diploma -
Lincoln High School
Lincoln Heights, CASkills
Customer service
Data entry
Decision-making
Active listening
Attention to detail
Stress tolerance
Time management
Dispatching procedures
Prioritizing calls
Problem-solving
Schedule management
Updating logs
Route planning
Route navigation
Communication equipment operation
Database maintenance
Incident reporting
Traffic monitoring
Verifying coverage
Map reading
Record keeping
Driver communication
Radio communication
Adjusting routes
Critical thinker
Shift coordination
Vehicle coordination
Microsoft office
Dispatch recordkeeping
Verbal communication
Call center software
Additional Information
Fast learner.
Strong multitasking.
Not afraid of learning every day.
Languages
Spanish
Full Professional
Timeline
Dispatcher
Southland Transit.
03.2023 - Current
Building Maintenance Worker
LAUSD
05.2021 - 2022
Food Service Worker
Legacy High School
03.2020 - 2021
Front Office Assistant
Vernon Sales
03.2017 - 2020
Front Office Medical Assistant -
ELAC
High School Diploma -
Lincoln High School