Summary
Overview
Work History
Education
Skills
Linkedin Profile
Timeline
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Natasha M. Davidson

Natasha M. Davidson

Pompano Beach,FL

Summary

I have years of background experience as a Lead Generator/Team Lead Assistant with extensive experience in Retail Management as well as excellent customer service skills. I have 18+ years of experience managing and training not only in the retail atmosphere but also in offices. My most recent goal is to obtain a new position in the customer service field as a representative or team lead with an opportunity to focus on customer relations and overall company sales.

Overview

23
23
years of professional experience

Work History

Customer Sales and Service Expert

Downey Glass Industries
09.2022 - 02.2025
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
  • Handled calls promptly and with courteous professionalism.
  • Maintained high levels of customer retention through exceptional service and follow-up communication.
  • Participated in industry events and trade shows, representing the company professionally and expanding the client base through networking efforts.
  • Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
  • Worked closely with cross-functional teams to address complex client issues, demonstrating a commitment to providing exceptional service and maintaining long-term relationships.
  • Streamlined processes for handling customer complaints, resulting in faster resolutions and increased satisfaction rates.
  • Completed call documentation while speaking with customers.
  • Processed orders, service requests and applied information to customers.
  • Organized detailed sales reports, tracking progress against targets, identifying areas for improvement, and implementing corrective action plans as needed.
  • Developed strong relationships with clients, fostering loyalty and repeat business for the company.
  • Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.

Team Lead In Customer Service

University Property and Causality Insurance
03.2019 - 08.2022
  • Focused on de-escalating calls from upset customers in a calm and respectful manner
  • Coached and Taught associates while providing the necessary tools to ensure their success to one day move up in the company
  • Utilized Excel to review and analyze reports
  • Did quality assurance on representing calls

Client Relations

ICREALTIME
06.2017 - 02.2019
  • Set Demonstrations for sales representatives
  • Scheduling of all associates
  • Appointment Scheduler

Sales Associate/ On call Manager

Atlantic Window Cleaning
02.2002 - 12.2015
  • Telemarketing
  • Customer Service
  • Data Entry
  • Appointment Scheduler

Education

Associates of Science - Healthcare

Keiser University
01.2005

Skills

  • Management
  • Customer service
  • Fast learner
  • Multi-Tasker
  • Excellent social and communicating skills
  • 2044 license
  • 620 license
  • Sales management
  • Organization

Linkedin Profile

https://www.linkedin.com/in/natasha-davidson-b18626a2

Timeline

Customer Sales and Service Expert

Downey Glass Industries
09.2022 - 02.2025

Team Lead In Customer Service

University Property and Causality Insurance
03.2019 - 08.2022

Client Relations

ICREALTIME
06.2017 - 02.2019

Sales Associate/ On call Manager

Atlantic Window Cleaning
02.2002 - 12.2015

Associates of Science - Healthcare

Keiser University

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Natasha M. Davidson