Natasha M Finlan
Nutex- Starkey Ranch ER & Hospital
Brooksville,FL
27
years of professional experience
Detail-oriented Administrative Assistant with hands-on experience supporting medical, retail, and consumer advocacy organizations. Skilled in managing front office operations, including customer service, appointment scheduling, billing, and records management. Experienced in implementing automated systems and leading teams to enhance service delivery and operational efficiency.
Work History
Patient Services Representative
2 Years 3 Months- Greet patients and guests warmly
- Determine needed services and direct patients appropriately
- Collected demographic information and verified signatures to ensure billing accuracy
- Maintained patient information logs and managed phone inquiries to enhance patient experience
- Collect payments (cash, check, credit card) for co-pays and account
- Acquire authorization for outpatient services and inpatient admissions.
- Assist in maintaining cleanliness of patient areas and restrooms
- Manage office supplies and keep the area clean and welcoming
- Acquired authorizations for outpatient services and inpatient admissions to facilitate patient care
Outpatient Scheduling Representative
6 Months- Managed inbound calls from patients and physician offices for centralized scheduling, ensuring timely and accurate appointment setup
- Delivered information on service locations, hours of operation, and appointment availability to enhance patient experience
- Verify appointment details – dates, times, locations, and procedures
- Directed non-scheduling inquiries to appropriate departments, streamlining communication and improving operational efficiency
- Assisted team with various scheduling tasks to ensure smooth operations. as needed to support scheduling operations
Patient Services Representative
3 Years 1 Month- Maintaining Dr. Schedules with their new patients and follow up appointments.
- Answered multi-line phones and scheduled patient appointments, ensuring efficient use of providers' time.
- Communicated messages between nursing staff and physicians to facilitate timely patient care.
- Registering patients for CRYO and Siemen Analysis appointments.
- Sending out the billing sheets to our billing department.
- Posting copays, deductibles, and IVF packages to patient accounts.
- Resolve accounts disputes with patients.
- Scanning patient information into patient’s charts.
- Worked efficiently in a fast-paced office environment to support team operations. fast-paced office environment.
- Responding to patient email requests daily.
- Registering patients for surgery and in office procedures.
- My current position is Quality Assurance Specialist.
Patient Care Coordinator Lead
1 Year 4 Months- Managed Hearing Healthcare facility, overseeing patient assessments and coordinating retail sales of hearing devices.
- Maintained master patient index by completing daily audit trail, identifying and resolving discrepancies according to established procedures.
- Managed inventory and supplies.
- Insurance verification.
- Coordinated customer delivery and transactions.
- Conducted insurance verification to confirm patient coverage.
- Responsible for banking, cash and credit transactions.
- Maintains master patient index by completing assigned portion of daily audit trail corrected and communicated problems according to established procedures.
- Execute office infection control policy.
- Communicates with industry manufacturers as office liaison.
- Generate daily financial and patient demographic reports.
- Managed inventory levels and ordered supplies as needed.
Medical Office Clerk/Medical Assistant
3 Years 7 Months- Created and processed patient care record folders to initiate medical records.
- Scheduled, canceled, and confirmed patient appointments.
- Resolved accounting disputes with customers' individual accounts.
- Managed deliveries and pick-up transactions.
- Verified insurance and contacted patients for co-payments.
- Assisted with medical records management.
- Provided training to fellow associates on company procedures and best practices. as needed, research return mail, fax invoices, prepare write off packages, review credit file.
Medical Assistant
2 Years 3 Months- Assisted provider with preparation and sterilization of instruments for office procedures, ensuring compliance with safety standards.
- Insurance verification and contacting patients for co-payment.
- Coordinated deliveries and pick-ups for laboratory transactions
- Conducted insurance verifications and contacted patients for co-payments, facilitating smooth financial transactions.
- Responsible for deliveries and pick-ups for labs transactions
- Retrieved medical records for statistical analysis and follow-up, supporting patient care and data accuracy.
Medical Office Clerk
4 Months- Maintained master patient index by completing assigned portion of daily audit trail, corrected and communicated problems according to established procedures.
- Resolved accounting disputes with customers individual accounts.
- Delivered and picked up lab transactions.
- Insurance verification and contacting patients for co-payment.
- Provided support in managing medical records during peak periods..
- Trained fellow associates as needed, research return mail, fax invoices, prepare write off packages, review credit file.
Medical Office Clerk
6 Years 6 Months- Resolved accounting disputes for individual customer accounts, ensuring accurate billing and customer satisfaction.
- Managed deliveries and pick-ups for lab transactions.
- Served and protected the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.
- Supported the management of medical records by organizing and filing documents..
- Trained fellow associates, managed return mail research, processed invoices, documented account write-offs, and reviewed credit files for compliance.
- Adhered to professional standards and hospital policies to protect the hospital community.
Registration Counselor
4 Years- Delivered patient charts to designated hospital areas, ensuring timely access to critical information.
- Interviewed patients to obtain the necessary account information prior to treatment.
- Resolved disputes, adjustments, set up customers on credit card payments.
- Assisted the bookkeeping dept at month end to ensure all paperwork, checks and payments are posted.
- Receivables for customer billing processed on credit hold as needed.
- Resolved disputes with customers and posted accounts-receivable payments
- Maintained quality results by following hospital standards.
Insurance verification/ Front desk
2 Years- Completed pre-registration and insurance verification, ensuring timely patient readiness for doctor's appointments.
- Calculated payment cost share and collected co-payments, facilitating smooth transaction process at time of service.
- Obtained authorizations, scheduled patient appointments, and confirmed bank deposits for accuracy, supporting operational integrity.
Education
High School Diploma
Graduated 1995
Skills
Administrative support Proficient in managing front office functions
including customer service
appointment scheduling
billing
collections
and records management. Optimization and attention to detail has yielded success and excellence in delivery of care
implementing automated charting systems assessing on-going performance metrics and team leadership responsibilities. I am seeking to apply and expand my unique and varied skill sets in a respected and collaborative employment environment. Skill sets are listed but not limited to:
Organizational skills
Accounts receivable
Dispute resolution
Operations support
Microsoft Office
Confidentiality compliance
Patient registration
Timeline
Patient Services Representative
Nutex- Starkey Ranch ER & Hospital
06.2024 - CurrentRead More
Outpatient Scheduling Representative
TGH Imaging
06.2024 - 12.2024Read More
Patient Services Representative
Shady Grove Fertility Center
02.2021 - 03.2024Read More
Patient Care Coordinator Lead
Florida Medical Hearing Center
11.2018 - 03.2020Read More
Medical Office Clerk/Medical Assistant
North Pinellas Children’s Medical Center
04.2015 - 11.2018Read More
Medical Assistant
Renuka Ramappa, M.D.
01.2013 - 04.2015Read More
Medical Office Clerk
Center for Bone and Joint Disease
09.2012 - 01.2013Read More
Medical Office Clerk
HCA – Bayonet Point Ambulatory Center
01.2006 - 07.2012Read More
Registration Counselor
HCA - Community Hospital at New Port Richey
01.2002 - 01.2006Read More
Insurance verification/ Front desk
Babies and Beyond
01.2000 - 01.2002Read More
Ridgewood Highschool
High School Diploma
Read More