Natasha Narain
Orlando
Summary
Dedicated customer service representative skilled in transaction processing, problem-solving, and maintaining professionalism in high-pressure environments. Proven ability to enhance customer satisfaction and streamline operations. Results-driven customer service representative experienced in managing high call volumes while ensuring positive customer experiences. Expertise in educating customers on services and handling billing procedures for improved satisfaction. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Emovis
Orlando
09.2025 - Current
- Resolved customer complaints through effective communication and problem-solving skills.
- Assisted customers with inquiries regarding toll services and payment options.
- Processed transactions accurately using company-specific software systems.
- Educated customers on account management and available service features.
- Handled high call volumes while ensuring consistent positive customer experiences.
- Collaborated with team members to enhance customer service operations.
- Maintained professionalism in stressful situations, diffusing tense circumstances.
- Informed customers about billing procedures, processed payments, and set up payment options.
Customer Service Representative
Conduent Call Center
Ocoee
02.2022 - 08.2025
- Assisted customers with inquiries regarding toll services and payment options.
- Resolved customer complaints through effective communication and problem-solving.
- Processed transactions accurately using company-specific software.
- Educated customers on account management and available service features.
- Handled high call volumes while consistently ensuring positive customer experiences.
- Maintained professionalism in stressful situations, effectively diffusing tension.
- Developed strong customer relationships to foster repeat business.
- Answered inquiries and provided accurate information about products and services.
Customer Service Representative
CCM Graphic Solutions
Orlando
08.2014 - 03.2020
- Operated printing equipment for diverse print jobs and materials.
- Managed workflow to ensure timely completion of print orders.
- Assisted customers with design choices and product specifications.
- Performed quality control checks on printed materials to ensure customer satisfaction.
- Maintained inventory of printing supplies and materials for production needs.
- Edited documents in Adobe Acrobat and other software programs to prepare them for printing.
- Prepared invoices after each job was completed in accordance with company policies.
- Collected payments from customers at time of delivery or pickup.
- Maintained inventory of paper, ink, and other supplies necessary for operation of the print shop.
- Assisted customers in selecting appropriate printing services for their needs.
- Packaged completed orders for shipment or pickup by customers.
- Copied documents and handled binding for finishing work.
Education
High School Diploma -
Walton High School
The Bronx, NY06-1994
Skills
- Customer service
- Transaction processing
- Billing procedures
- Call handling techniques
- Problem solving
- Attention to detail
- Order processing
- Paperwork processing
- Strong teamwork
- Computer proficiency
- Administrative support
- Filing
- Clerical support
Timeline
Customer Service Representative
Emovis
09.2025 - Current
Customer Service Representative
Conduent Call Center
02.2022 - 08.2025
Customer Service Representative
CCM Graphic Solutions
08.2014 - 03.2020
High School Diploma -
Walton High School