Natasha Dutch
Glyndon,MN
Summary
Happy and hard working Service Industry Manager with exceptional social skills and customer service background offering 20 years experience in the bar and hospitality industry. Seeking career in the administrative field. Works well independently or as a dedicated team member.
Overview
11
11
years of professional experience
Work History
General Manager
Crafty Taps
04.2023 - Current
- Cultivated strong relationships with employees, vendors, and distributors.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising service.
- Learned and mastered brand new POS systems and the latest self pour technology.
- Analyzed market trends/data to offer the most popular product.
Special Events Bartender
Bluestem Center For The Arts
05.2013 - Current
- Assisted in coordinating efficient setup and breakdown of event spaces, contributing to streamlined operations.
- Demonstrated strong multitasking abilities while managing cash transactions for accurate accounting at the end of each event.
- Expedited service during high-volume events by efficiently preparing and serving multiple drink orders simultaneously.
Taproom Manager
Fargo Brewing Company
08.2016 - 03.2023
- Improved customer satisfaction by providing exceptional service and maintaining a friendly, welcoming atmosphere.
- Increased taproom sales by implementing effective promotional strategies and hosting engaging events.
- Managed inventory and maintained optimal stock levels to ensure product freshness and availability.
- Trained and mentored staff on taproom operations, customer service techniques, and beer knowledge.
- Reconciled weekly workbook, deposit log and inventory spreadsheet.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
Education
High School Diploma -
Aberdeen Central High School
Aberdeen, SD05.2000
Skills
- Time Management
- Scheduling
- Team Bonding
- Organization
- Product knowledge
- Multitasking
- Attention to Detail
- Managing staff members
Timeline
General Manager
Crafty Taps
04.2023 - Current
Taproom Manager
Fargo Brewing Company
08.2016 - 03.2023
Special Events Bartender
Bluestem Center For The Arts
05.2013 - Current
High School Diploma -
Aberdeen Central High School
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